Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadianinel Alvarez

SLC,UT

Summary

Dynamic Prepared Foods Supervisor at Compass Group USA with a proven track record in enhancing customer satisfaction and ensuring food safety compliance. Skilled in staff training and quality control, I implemented cost-saving measures while fostering teamwork and reliability, resulting in a safer and more efficient work environment.

Overview

8
8
years of professional experience

Work History

Prepared Foods Supervisor

Compass Group USA
04.2022 - Current
  • Maintained OSHA compliance, reducing the risk of potential accidents and fostering a safe working environment.
  • Ensured accurate labeling of all products according to FDA guidelines, upholding strict allergen control measures for customer safety purposes.
  • Implemented cost-saving measures through careful resource allocation and budget management without compromising quality or customer experience.
  • Enhanced customer satisfaction by ensuring high-quality prepared foods and consistent service standards.
  • Trained new staff members on company policies, food safety practices, and exceptional customer service skills to ensure seamless integration into the team.
  • Coordinated catering events flawlessly, working closely with clients to understand their specific needs.

Customer Service Representative

Ken Garff Honda
12.2020 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Quality Control Inspector

ESM
11.2019 - 12.2020
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
  • Updated quality control records and reports.

Restaurant Waiter

Sunnys Bistro
03.2017 - 11.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Business

Salt Lake Community College
Salt Lake City, UT

High School Diploma -

Horizonte
Salt Lake City, UT
05.2020

Skills

  • Food safety
  • Food preparation
  • Sanitation protocols
  • Food presentation
  • Customer service
  • Food handling safety
  • Sanitation and safety standards
  • Sanitation and safety
  • Willingness to learn
  • Teamwork
  • Multitasking and prioritizing
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Team leadership
  • Cash handling and reconciliation
  • Relationship building
  • Self motivation
  • Product knowledge
  • Quality control
  • Staff training
  • Continuous improvement

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Prepared Foods Supervisor

Compass Group USA
04.2022 - Current

Customer Service Representative

Ken Garff Honda
12.2020 - 04.2022

Quality Control Inspector

ESM
11.2019 - 12.2020

Restaurant Waiter

Sunnys Bistro
03.2017 - 11.2019

Business

Salt Lake Community College

High School Diploma -

Horizonte

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Nadianinel Alvarez