Nadianinel Alvarez
SLC,UT
Summary
Dynamic Prepared Foods Supervisor at Compass Group USA with a proven track record in enhancing customer satisfaction and ensuring food safety compliance. Skilled in staff training and quality control, I implemented cost-saving measures while fostering teamwork and reliability, resulting in a safer and more efficient work environment.
Overview
8
8
years of professional experience
Work History
Prepared Foods Supervisor
Compass Group USA
49 N 400 W, SLC, Ut 84116
04.2022 - Current
- Maintained OSHA compliance, reducing the risk of potential accidents and fostering a safe working environment.
- Ensured accurate labeling of all products according to FDA guidelines, upholding strict allergen control measures for customer safety purposes.
- Implemented cost-saving measures through careful resource allocation and budget management without compromising quality or customer experience.
- Enhanced customer satisfaction by ensuring high-quality prepared foods and consistent service standards.
- Trained new staff members on company policies, food safety practices, and exceptional customer service skills to ensure seamless integration into the team.
- Coordinated catering events flawlessly, working closely with clients to understand their specific needs.
Customer Service Representative
Ken Garff Honda
12162 Business Park Dr,Draper,Ut 84020
12.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Quality Control Inspector
ESM
615 Gladiola St, SLC,Ut 84104
11.2019 - 12.2020
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Updated quality control records and reports.
Restaurant Waiter
Sunnys Bistro
2333 W North Temple, SLC,Ut 84116
03.2017 - 11.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Business
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Horizonte
Salt Lake City, UT05.2020
Skills
- Food safety
- Food preparation
- Sanitation protocols
- Food presentation
- Customer service
- Food handling safety
- Sanitation and safety standards
- Sanitation and safety
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Team leadership
- Cash handling and reconciliation
- Relationship building
- Self motivation
- Product knowledge
- Quality control
- Staff training
- Continuous improvement
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Prepared Foods Supervisor
Compass Group USA
04.2022 - Current
Customer Service Representative
Ken Garff Honda
12.2020 - 04.2022
Quality Control Inspector
ESM
11.2019 - 12.2020
Restaurant Waiter
Sunnys Bistro
03.2017 - 11.2019
Business
Salt Lake Community College
High School Diploma -
Horizonte