Jeffrey Santiago
Coral Springs,FL
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
11
11
years of professional experience
Work History
IT Help Desk Technician
Carico International
04.2018 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
Store Manager
SUBWAY®Restaurants
10.2012 - 04.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06.2012
Skills
- Help Desk Support
- Inventory Procedure Documentation
- Mobility Devices
- Microsoft Active Directory
- Organizational Skills
- Data Processing
- Switches and Routers
- Network Testing
- Network Infrastructure Monitoring
- Configuring Devices
- Video Conferencing
- Printers and Peripherals
Timeline
IT Help Desk Technician
Carico International
04.2018 - Current
Store Manager
SUBWAY®Restaurants
10.2012 - 04.2018
High School Diploma -
Coral Springs High School
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