Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

JEFFREY TODD MARSH

Charlotte,NC
JEFFREY TODD MARSH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
years of professional experience

Work History

Wells Fargo Bank, NA
Charlotte, NC

Consumer and Business Personal Banker
06.2015 - Current

Job overview

  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Cross-sold bank products and services to meet customer needs and provide options.

Unique Southern Estates
Charlotte, NC

Guest Services Manager
01.2013 - 06.2015

Job overview

  • Created and delivered effective training materials and courses.
  • Reviewed upcoming events and planned for expected challenges.
  • Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Managed [Number] staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Set and managed policies for concierge services and guest relations.
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Monitored staff training, scheduling and shift changes.
  • Oversaw lobby operations and concierge services.

Cedar Crest Inn
Asheville, NC

Concierge Specialist
07.2008 - 09.2012

Job overview

  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Created welcoming and comfortable environment for guests.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Central Piedmont Community College
Charlotte, NC

Associate of Arts from Hotel And Restaurant Management

University Overview

Skills

  • Special Requests
  • Customer Service and Assistance
  • Personnel Management
  • Sales and Upselling
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • Customer Relationship Management

Accomplishments

Accomplishments
  • Manged Cedar Crest Inn, rated top #10 romantic Inns in the south.
  • Managed Chef's Grill, Woodruff Arts Center, Atlanta, Ga, rated #1 Arts Center Restaurant in the USA according Frommer's Guide, 1992
  • #1 Waiter in the #2 restaurant, Chef's Cafe, Atlanta, Ga 1990
  • 2018 Branch Team Member - Semi-Annual Recognition - Wells Fargo
  • Congratulations BRAVO Star in Customer Service Award Winner, Wlls Fargo, 2017
  • Formerly trained in proper dining room etiquette, Labibliotheque, Charlotte, NC

Timeline

Consumer and Business Personal Banker
Wells Fargo Bank, NA
06.2015 - Current
Guest Services Manager
Unique Southern Estates
01.2013 - 06.2015
Concierge Specialist
Cedar Crest Inn
07.2008 - 09.2012
Central Piedmont Community College
Associate of Arts from Hotel And Restaurant Management

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JEFFREY TODD MARSH