JEFFRY LORENZO
The Bronx,NY
Summary
Highly organized and dependable professional skilled in managing multiple priorities with a positive attitude. Proven track record of taking on extra responsibilities to achieve team goals. Committed to delivering exceptional results through effective time management and a proactive approach.
Overview
6
6
years of professional experience
Work History
Desktop Support (Level 2)
MunichRe
06.2023 - Current
- Installed monitors and workstations for various clients
- Patched software and installed new versions to eliminate security problems and protect users' data
- Configured and tested new software and hardware
- Resolved tickets via ServiceNow to ensure a quick resolution for end users
- Communicated to end users via Microsoft Teams to schedule appointments and provide support
- Imaged desktops and laptops for various end user populations
Technician
TEKsystems
03.2023 - 04.2023
- Company Overview: Mount Sinai Hospital
- Surveyed current inventory of desktops, printers, and peripherals
- Documented host names, IP addresses, and port names
- Used Blue Beam to map device locations in conjunction with floor plans
- Deployed machines including laptops, desktops, and tablets
- Testing systems to make sure they are operational and assist with log in issues
- Mount Sinai Hospital
Desktop Support
Heunets
12.2021 - 03.2023
- Company Overview: (Bristol Myers Squibb, JP Morgan, Munch Re, NJ Transit)
- Installed monitors and workstations for various clients
- Patched software and installed new versions to eliminate security problems and protect users' data
- Configured and tested new software and hardware
- Resolved tickets via ServiceNow to ensure a quick resolution for end users
- Communicated to end users via Microsoft Teams to schedule appointments and provide support
- Imaged desktops and laptops for various end user populations
- Set up printers and configured them onto the network
- (Bristol Myers Squibb, JP Morgan, Munch Re, NJ Transit)
IT Technician
Icloud Network Inc
06.2019 - 10.2021
- Collected data and logged in Excel
- Handled on average 10-15 tickets per day through Service Now ticketing system
- Designed and assembled personal computers including internal hardware and peripherals
- Provided technical troubleshooting to end users including application installation
- Ran Diagnostics on machines to ensure maximum efficiency
- Troubleshooting of Microsoft applications including Adobe, Outlook, One drive, and OneNote
- Imaged desktop computers and laptops
Education
High School Diploma -
Marlin School
Dominican RepublicSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Flexible and adaptable
- Multitasking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Desktop Support (Level 2)
MunichRe
06.2023 - Current
Technician
TEKsystems
03.2023 - 04.2023
Desktop Support
Heunets
12.2021 - 03.2023
IT Technician
Icloud Network Inc
06.2019 - 10.2021
High School Diploma -
Marlin School
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