Jeffry Weleba
Field Service Technician
Victorville,CA
Summary
Hardworking Technician bringing 23+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
22
22
years of professional experience
Work History
Field Service Technician
Crown Lift Trucks
09.2016 - Current
- Manage and complete monthly planned maintenance service lists.
- Schedule and perform necessary follow up repairs based on manufacturer recommendations and actual usage.
- Train and develop new hires to work at company standards of safety and professionalism.
- Quote and schedule major repairs caused by damage that are not covered by maintenance agreements
- Deal directly with customers and operators maintaining good working relationships to help implement new policies and procedures.
Parts Sales Representative
Crown Lift Trucks
02.2014 - 09.2016
- Streamlined inventory management through accurate tracking and timely reordering of stock.
- Boosted sales revenue by effectively upselling related products and services to customers.
- Collaborated with team members to achieve monthly sales targets and performance goals consistently.
- Performed cold calls as part of my efforts to grow the territory.
- Managed large parts consignments to effectively provide the best availability of needed parts to keep customers fleets running at peak performance.
Field Service Technician
Crown Lift Trucks
10.2010 - 02.2014
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Service Dispatcher
Crown Lift Trucks
04.2006 - 10.2010
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
Field Service Technician
Crown Lift Trucks
09.2002 - 04.2006
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
Education
Associate of Applied Science - Automotive And Diesel Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ 05.2001 -
Skills
Technical Analysis
undefinedAdditional Information
23 year marriage and going strong
20 year Victorville resident
Father of two great kids
Coached Victorville sports
love the desert
mountain bike
dirt bike
cooking
hunting
fishing
hiking
Brother
Uncle
Faithful
Timeline
Field Service Technician
Crown Lift Trucks
09.2016 - Current
Parts Sales Representative
Crown Lift Trucks
02.2014 - 09.2016
Field Service Technician
Crown Lift Trucks
10.2010 - 02.2014
Service Dispatcher
Crown Lift Trucks
04.2006 - 10.2010
Field Service Technician
Crown Lift Trucks
09.2002 - 04.2006
Associate of Applied Science - Automotive And Diesel Technology
Universal Technical Institute of Arizona Inc
05.2001 -
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