Jehirah Hines
El Paso,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Doss Enterprises
El Paso, TX
10.2023 - 01.2026
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to improve service processes and efficiency.
Customer Support Specialist
Whirlpool
Benton Harbor, MI
01.2023 - 08.2023
- Managed shipping, distribution, tracking of parts, ensuring on-time delivery and order accuracy.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Representative
Alorica
El Paso, TX
06.2021 - 12.2022
- Assisted customers with inquiries, providing accurate information and solutions.
- Utilized CRM software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Clear Falls High
League City, TX06.2018
Skills
Active listening
Critical thinking
Data entry
Problem resolution
Computer proficiency
Timeline
Customer Service Representative
Doss Enterprises
10.2023 - 01.2026
Customer Support Specialist
Whirlpool
01.2023 - 08.2023
Customer Service Representative
Alorica
06.2021 - 12.2022
High School Diploma -
Clear Falls High