Jeicy Rivas Plata

• Directed store operations, boosting sales and elevating customer satisfaction.
• Coordinated staffing and scheduling, improving service delivery and operational efficiency.
• Leveraged business reports and customer insights to implement performance enhancements.
• Mentored team members, fostering a culture of accountability and professional growth.
• Conducted departmental reviews to boost customer satisfaction and associate engagement.
• Ensured compliance with merchandising safety and operational standards.

• Managed inventory and organized stock, ensuring optimal product availability.
• Assisted with visual merchandising and executed seasonal promotions to enhance store appeal.
• Collaborated with cross-functional teams to drive sales initiatives and enhance customer engagement.

· Maximized sales through detailed customer interactions and product knowledge. •

· Maintained professionalism and empathy to enhance customer experience.

· Collaborated with cross-functional teams to address escalated customer issues.

· Documented customer information, special orders, restock items, damaged inventory, and club repair work.

• Managed member information, financial reports, and event coordination to enhance operational efficiency.
• Executed 25+ events and tournaments, fostering stronger client relationships.
• Assisted with daily operations of golf tournaments and events.
• Provided exceptional customer service to club members and guests.
• Coordinated golf lessons and clinics for players of all skill levels.