JEIDY REYES CAPELLAN
Ft. Pierce,FL
Summary
Would love to obtain a position as a server where I can utilize my skillset in order to serve the needs of others.
Dependable and friendly server with over 3 years of experience.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Bartender
Applebee's Grill + Bar
Port St. Lucie, FL
10.2020 - Current
- Mixed cocktails and beverages following standard recipes and customer preferences.
- Provided excellent customer service, ensuring an enjoyable dining experience for guests.
- Maintained cleanliness and organization of the bar area and equipment.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Trained new bartenders on drink preparation techniques and service protocols.
- Engaged with customers to build rapport and encourage repeat business through friendly interactions.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Server
Red Lobster
09.2019 - 11.2020
- Properly open and pour wine at the tableside
- Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
- Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
- Contribute to team effort by accomplishing related results as needed
- Provide welcoming phone greeting and following Guest ordering procedures
- Convey menu information over the phone to Guests and give accurate estimate of delivery time
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in for absent staff as needed
- Assist with special events as needed
- Adhere to grooming and appearance standards consistently
- Promptly address customer service issues and refer customers to management when necessary
Server
Cheddars Scratch Kitchen
Jensen beach
06.2017 - 06.2019
- Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
- Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
- Keep kitchen staff informed by noting timing of meal progression
- Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
- Respond to additional patron requirements by inquiring of needs; observing dining process
- Maintain table setting by removing courses as completed; replenishing utensils; re-filling water glasses; being alert to patron spills or other special needs
Store Associate
Racetrac
Port St. Lucie, FL
01.2013 - 03.2017
- Provided each gas station customer with the highest levels of service and satisfaction at all times.
- Regularly communicated with vendors, and assisted with restocking shelving and product displays.
- Handled closing and opening duties, and ensured space was tidy and ready for business each day.
- Assisted customers with issues at the pump, and contacted service technicians when necessary.
Cashier
Aldi
Port St. Lucie, FL
07.2016 - 09.2016
- Assists management in achieving store appearance and maintenance standards.
- Identifies and rectifies hazards and/or equipment in need of maintenance to provide a safe environment.
- Assists management in achieving payroll and total loss goals.
- Assists customers with problems or concerns, and contacts management as appropriate regarding customers with problems or concerns.
- Provides feedback to management on all products, inventory losses, scanning errors, and general issues that could impact productivity.
- Processes customer purchases, performs general cleaning duties, and stocks shelves and displays neatly to maximize visibility and sales.
- Participates in taking store inventory counts according to guidelines.
- Complies with all established company policies and procedures.
- Collaborates with team members and communicates relevant information to direct leader.
- Upholds the security and confidentiality of documents and data within area of responsibility.
- Other duties as assigned.
Server
Stuart Bowl
Stuart
07.2016 - 08.2016
Cashier
Bravo Supermarket
Port St. Lucie, FL
12.2011 - 01.2013
- Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.
- Packaged customer purchases in an organized fashion.
Education
Diploma -
Slw Centennial High School
Port St. Lucie, FLSkills
- Customer engagement
- POS system operation
- Cash handling
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Sanitation compliance
- Outstanding customer service
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Bartender
Applebee's Grill + Bar
10.2020 - Current
Server
Red Lobster
09.2019 - 11.2020
Server
Cheddars Scratch Kitchen
06.2017 - 06.2019
Cashier
Aldi
07.2016 - 09.2016
Server
Stuart Bowl
07.2016 - 08.2016
Store Associate
Racetrac
01.2013 - 03.2017
Cashier
Bravo Supermarket
12.2011 - 01.2013
Diploma -
Slw Centennial High School