Jeimily Pacheco
Bellevue,WA
Summary
Driven manager with a track record of enhancing customer satisfaction at WellFit by adeptly resolving complaints and leading a customer service team towards excellence. Skilled in Microsoft Office and exceptional interpersonal communication, significantly reduced customer issues through proactive problem-solving and effective team training.
Overview
3
3
years of professional experience
Work History
Costumer Service/ Manager Sport Center
WellFit
01.2019 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Professional - Industrial Engineer
ITSA
BARRANQUILLA, COL12.2020
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Exceptional interpersonal communication
- Training and coaching
- Social Media Monitoring
Timeline
Costumer Service/ Manager Sport Center
WellFit
01.2019 - 01.2022
Professional - Industrial Engineer
ITSA
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