Juan Pablo Vilches
orlando
Summary
Dynamic customer service professional with a proven track record in problem-solving and effective communication. Committed to enhancing team productivity and customer satisfaction through mentorship and streamlined workflows.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Costumer Service Call Center
Spectrum Business
Orlando Florida
06.2023 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- I speak English and Spanish
Supervisor De Facturacion Y Reclamos Call Center
Telefonica S.A, Movistar
Santiago, Chile
01.2013 - 08.2017
- Supervised team operations, ensuring adherence to quality standards and customer service excellence.
- Streamlined workflows, enhancing efficiency and reducing operational bottlenecks across departments.
- Mentored staff, fostering professional development and improving team productivity through targeted training sessions.
- Implemented process improvements, resulting in increased service delivery speed and enhanced customer satisfaction.
Ejecutivo De Atencion al Cliente De Ventas
VTR Comunicaciones
Santiago , Chile
06.2007 - 10.2009
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate information delivery.
- Managed high-volume calls, maintaining composure and professionalism during peak hours.
- Collaborated with team members to enhance service protocols and improve customer satisfaction ratings.
- Trained new representatives on company policies, systems, and customer service techniques for seamless onboarding.
Education
Psicologia Manejo De Conflicto -
Universidad De Los Lagos
Santiago, ChileHigh School Diploma -
Pan American College
Santiago, Chile12-1995
Comunicacion Social Y Rrpp - Marketing Management
Universidad Andres Bello
Santiago, Chile12-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- [Area of certification] Training -
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Costumer Service Call Center
Spectrum Business
06.2023 - 02.2026
Supervisor De Facturacion Y Reclamos Call Center
Telefonica S.A, Movistar
01.2013 - 08.2017
Ejecutivo De Atencion al Cliente De Ventas
VTR Comunicaciones
06.2007 - 10.2009
Psicologia Manejo De Conflicto -
Universidad De Los Lagos
High School Diploma -
Pan American College
Comunicacion Social Y Rrpp - Marketing Management
Universidad Andres Bello