Jeimy Morales
Winter Garden,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
SYL Roofing Supply
Winter Garden, FL
08.2023 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Co-Operator
Nanas Town
05.2020 - 08.2023
- Worked actively with children, staff and parents.
- Maintained accurate accounting of tuition and operating reports.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Sales Associate
Target
05.2020 - 06.2021
- Worked consistently on maintaining store safety standards.
- Merchandized different departments and made sure they met standards.
- Worked alongside team leaders to make our work system better.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Coordinator
HomeGoods
11.2017 - 05.2020
- Worked and enforced all necessary logistics when unloading and sorting merchandise.
- Supervised associates on the sales floor.
- Provided input to help identify and improve systems and procedures within the departments
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
Skills
- Fluent in Spanish
- Consultative Sales
- Computer Proficiency
- Strong sense of responsibility
- Problem-Solving Abilities Leadership and management organization
Timeline
Customer Service Manager
SYL Roofing Supply
08.2023 - Current
Co-Operator
Nanas Town
05.2020 - 08.2023
Sales Associate
Target
05.2020 - 06.2021
Coordinator
HomeGoods
11.2017 - 05.2020
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