Carlos Cano
Dallas,TX
Summary
Experienced customer service professional dedicated to improving customer experiences and optimizing operational efficiency. Recognized for fostering collaboration within teams and achieving tangible results through adaptable strategies and clear communication. Highly skilled in problem-solving, consistently approaching challenges with a customer-centered mindset.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
AT&T Mobility
06.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer service representative
Cliffs Check Cashing
01.2023 - 05.2023
- Facilitated loan application process by conducting credit checks and ensuring the collection of required documentation for approval.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer service representative
AHCCCS
01.2022 - 01.2023
- Provided guidance to customers regarding their benefits.
- Provided analytical support and technical expertise for encounter operations in all or some of the following areas claims/encounters, PMMIS (Prepaid Medical Management Information System) subsystems and reporting, technical and policy documents.
Customer service representative
AT&T
02.2020 - 01.2022
- Created and maintained detailed database to develop promotional sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Insurance CSR
Morales Insurance Group LLC
01.2018 - 01.2020
- Handled customer inquiries to ensure satisfaction with product offerings.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Associate of Arts - Graphic Design
Arizona Western College
Yuma, AZ05-2022
Graduate -
Yuma High
Yuma, AZ05.2017
Skills
- Customer Engagement
- Fluent in Spanish
- Collaborative Team Member
- Problem-solving
- Customer focused
- Customer relations
- Training and mentoring
- Cash handling
- Team building and leadership
- Sales proficiency
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Drove record-high sales that elevated the store's ranking in the company from #60 to #2.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
AT&T Mobility
06.2023 - Current
Customer service representative
Cliffs Check Cashing
01.2023 - 05.2023
Customer service representative
AHCCCS
01.2022 - 01.2023
Customer service representative
AT&T
02.2020 - 01.2022
Insurance CSR
Morales Insurance Group LLC
01.2018 - 01.2020
Associate of Arts - Graphic Design
Arizona Western College
Graduate -
Yuma High
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