Fernando Vera
Queens,United States
Summary
Motivated leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Georges European Shoe Repair Corp
10.2016 - Current
- Provide resolution of unusual billing by conducting research, reviewing findings and making recommendations
- Conducted training and offered staff development opportunities to decrease process lags
- Maintained Knowledge of company products and services to resolve complaints and concerns promptly
- Answered customer questions and provided information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Customer Service Representative
Veras Shoe Repair
07.2010 - 10.2016
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Consulted with customers to resolve service and billing issues
- Maintained Knowledge of current promotions, exchange guidelines, payments policies and security practices
- Developed strong customer relationships to encourage repeat business
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
Bachelor of Economics - Minor in Accounting
Queens College of The City University of New York
Flushing, NY05.2024
Associates of Business Administration -
Queensborough Community College of The City University of New York
Oakland Gardens, NY05.2020
Skills
- Workflow Management
- Budget Management
- Teamwork and collaboration
- Customer Service
- Fluent in Spanish
- Cash handle
- Reliable & Trustworthy
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Georges European Shoe Repair Corp
10.2016 - Current
Customer Service Representative
Veras Shoe Repair
07.2010 - 10.2016
Associates of Business Administration -
Queensborough Community College of The City University of New York
Bachelor of Economics - Minor in Accounting
Queens College of The City University of New York
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