Jeinilett Quiles Figueroa
Orlando,FL
Summary
Dynamic customer service professional with a proven track record at Target, excelling in cash handling and fostering customer loyalty. Recognized for enhancing customer satisfaction through effective communication and empathy, while consistently achieving accurate transactions. Skilled in problem resolution and maintaining a clean, organized workspace, contributing to a positive shopping experience.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
8
8
years of professional experience
Work History
Target Cashier/Customer Service Representative
Target
08.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Pastry Chef/ Pastry Supervisor
Hyatt Regency Orlando International Airport
01.2015 - 01.2022
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Continuously researched industry trends to stay current on popular flavors and innovative techniques for enhancing the pastry menu offerings.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Elevated pastry quality and consistency by training junior staff in advanced baking techniques.
- Prepared dough for variety of pastries, cakes and breads.
- Trained new employees on bakery methods and procedures.
- Contributed to marketing efforts by showcasing visually appealing desserts on social media platforms, attracting new customers.
MET TEAM/Sales Merchandiser
The Home Depot
09.2020 - 09.2021
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Maintained detailed records of customer interactions and preferences, enabling the company to refine its marketing strategies and better cater to client needs over time.
- Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
Associate of Arts - Culinary Arts Specializing in Bakery And Pastry
Institute of Banking And Commerce
San Juan, PR08-2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Written and verbal communication
- Refunds and exchanges
Languages
Spanish
Native or Bilingual
Timeline
Target Cashier/Customer Service Representative
Target
08.2022 - 03.2023
MET TEAM/Sales Merchandiser
The Home Depot
09.2020 - 09.2021
Pastry Chef/ Pastry Supervisor
Hyatt Regency Orlando International Airport
01.2015 - 01.2022
Associate of Arts - Culinary Arts Specializing in Bakery And Pastry
Institute of Banking And Commerce
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