Jeiny Romero
Garden Grove,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
HR Assistant at FVR Hospital
AppleOne Employment Services
Fountain Valley, CA
05.2022 - Current
- Performed front desk duties with excellent customer service skills.
- Assisted with any administrative work such as scanning, filing or clerical tasks.
- Completed any given tasks accurately and on time.
- Assisted with union dues reporting and maintenance.
- Assisted with coordination of hospital functions and employee events as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Patient Access Representative/ Unit Secretary
UCI Health
Newport Beach, CA
04.2020 - 06.2022
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided high-quality customer service to over 50 patients per day.
- Managed incoming calls and directed to appropriate department.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
Administrative Assistant
Document Analyst Group
Tustin, CA
06.2018 - 03.2020
- Worked closely with owner to provide effective assistance for specific aspects of business operation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Produced detailed and relevant reports for use to improve efficiency.
- Assisted with company website content
- Analyzed worker compensation cases, retrieved intake documents, reviewed objections, and prepared subpoenas
- Finalized records in electronic records management system for proper classification and categorization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Customer Service Representative
Ansafone
Santa Ana, CA
10.2017 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated customer’s concerns/requests and assisted in the most efficient way.
Administrative Assistant
Courtesy Patrol Specialists
Tustin, CA
03.2016 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled client correspondence and tracked records to foster office efficiency.
- Performed routine data entry or document management.
Education
High School Diploma -
Cypress College
Cypress, CASkills
- Clerical and administrative support
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Critical Thinking
- Research and Analytical Skills
- Meticulous Attention to Detail
- Professional and Courteous
- 50 WPM Typing Speed
- Bilingual Spanish and English
- Office administration
Timeline
HR Assistant at FVR Hospital
AppleOne Employment Services
05.2022 - Current
Patient Access Representative/ Unit Secretary
UCI Health
04.2020 - 06.2022
Administrative Assistant
Document Analyst Group
06.2018 - 03.2020
Customer Service Representative
Ansafone
10.2017 - 06.2018
Administrative Assistant
Courtesy Patrol Specialists
03.2016 - 09.2016
High School Diploma -
Cypress College