Jeishaly Santana Perez
Essex,MD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Phone Receptionist
Hollywood Towing
Baltimore, MD
02.2023 - Current
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Greeted callers and identified their needs quickly and accurately.
- Provided accurate information regarding company services, procedures, and policies.
Customer Service
Sephora
Baltimore , MD
09.2022 - 01.2024
- Provided customers with product information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
Order Packer
Amazon
Sparrows Point, MD
10.2021 - 08.2022
- Verified accuracy of items received against packing list or invoices.
- Organized warehouse inventory according to size, type, color, or product code.
- Packaged goods in appropriate containers for shipment.
- Checked outgoing packages to ensure they are properly addressed and labeled.
Cashier Trainer
Chick-fil-A
Perry Hall, MD
01.2020 - 10.2020
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Maintained records of employee attendance, training completion, job performance reviews.
Education
High School Diploma -
Parkville High
Parkville, MD06-2022
Skills
- Customer Relations
- Computer Skills
- Inbound and Outbound Calling
- Customer Service
- Document Translation
- FLUENT IN SPANISH
Languages
Spanish
Native/ Bilingual
Timeline
Phone Receptionist
Hollywood Towing
02.2023 - Current
Customer Service
Sephora
09.2022 - 01.2024
Order Packer
Amazon
10.2021 - 08.2022
Cashier Trainer
Chick-fil-A
01.2020 - 10.2020
High School Diploma -
Parkville High