Jeishka Rodriguez
Penns Grove,NJ
Overview
10
10
years of professional experience
Work History
Customer Success Specialist
Freedom Mortgage Corporation
Marlton, NJ
11.2023 - 01.2024
- Provided support for customers throughout the entire escrow process.
- Reviewed title reports, insurance policies, loan documents, and other related items.
- Developed and implemented specialized procedures for customer service operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Contacted past due accounts to discuss payment arrangements and negotiate settlements.
- Developed relationships with customers to facilitate timely payments on overdue accounts.
Order Fulfillment Associate
Walmart.com
Pedricktown, NJ
07.2022 - 06.2023
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Pulled and packed products from shelves based on customer orders.
- Assisted in training new warehouse employees.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
International Sales Customer Service Rep
Thomas Scientific
Swedesboro, NJ
10.2019 - 05.2022
- Order entry
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Led team engagement to assist cross-functional departments and achieve goals.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
Traffic Clerk
Goya Foods
Pedricktown, NJ
02.2018 - 09.2019
- Prepared work orders, bills of lading or shipping orders to route materials.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Resolved any issues truck drivers might have encountered on routes
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
- Cross-trained and helped with any job around the office when needed
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Planned and coordinated special events to boost customer numbers and profits.
Lead Waitress
Sabor Latino
Penns Grove, NJ
04.2015 - 11.2017
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared salads, appetizers and garnishes to assist kitchen staff..
- Greeted customers, answered questions and recommended specials to increase profits.
- Calculated charges, issued table checks and collected payments from customers.
- Provided exceptional service to high volume of daily customers.
Bilingual Bill Collector
Accounts Receivable Management Inc.
Thorofare, NJ
09.2013 - 07.2014
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Secured payments by following up with customers which disregarded promise to pay.
- Advised customers of necessary actions and strategies for debt repayment.
- Met demands of busy collections group by performing high volume of daily calls.
- Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.
- Spoke with inbound and outbound customers to learn reasons for overdue payments and to review terms of credit contract.
- Recorded information about status of collection efforts.
Education
Education
Penns Grove High School
Carneys Point, NJ06.2013
Skills
- Bilingual (Fluent Spanish and english)
- Customer Service
- Trained in Hazardous Material Disposal
- Invoice Verification
- Order entry
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Sales Force
- Quote Specialist
- Epicor
- Punctual and Reliable
- Solution Oriented
- Rapid and Adaptive
Timeline
Customer Success Specialist
Freedom Mortgage Corporation
11.2023 - 01.2024
Order Fulfillment Associate
Walmart.com
07.2022 - 06.2023
International Sales Customer Service Rep
Thomas Scientific
10.2019 - 05.2022
Traffic Clerk
Goya Foods
02.2018 - 09.2019
Lead Waitress
Sabor Latino
04.2015 - 11.2017
Bilingual Bill Collector
Accounts Receivable Management Inc.
09.2013 - 07.2014
Education
Penns Grove High School