Jeissie Castro
Dover,PA
Summary
Dynamic professional with a rich background in customer service and logistics, notably at Amazon. Excelled in strategic planning and bilingual communication, enhancing operational efficiency and customer satisfaction. Proven adaptability and time management skills led to significant improvements in delivery and service outcomes. Expert in leveraging computer knowledge for streamlined operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server and Bartender
Olive Garden
York, PA
01.2025 - Current
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
Driver
Amazon
Harrisburg, PA
10.2024 - 01.2025
- Utilized GPS and maps for efficient route planning.
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Delivered packages to customers in a timely and efficient manner.
- Communicated effectively with dispatch and customers to provide status updates.
- Maintained accurate logs of vehicle inspections and repair status.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Secured merchandise, avoiding damage during transportation.
Package Handler
FEDEX
Lewisberry, PA
09.2024 - 11.2024
- Inspected packages for damages or defects and recorded any issues found.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Secured items in truck by strapping over protective padding.
- Stacked boxes onto pallets in an efficient manner.
Event Server and Bartender
Jdk Catering
Camp Hill, PA
05.2024 - 09.2024
- Ensured that all food items were properly displayed and replenished as needed.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Followed health department regulations when handling food products and cleaning dining areas.
- Performed opening duties such as filling salt shakers, preparing coffee urns. prior to the start of an event.
- Assisted in setting up banquet tables and chairs for events.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Bartender
The Cuban
Garden City, NY
11.2018 - 05.2024
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Trained new bartenders on drink preparation and upselling techniques.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Bartender
Absolutely Mario
Farmingdale, NY
09.2020 - 06.2021
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Balanced daily registers and generated sales reports for management.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
CDPAP
Attending Home Care
Brooklyn, NY
09.2016 - 01.2019
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped clients get in and out of beds and wheelchairs.
- Managed client and family communications, providing updates and addressing concerns promptly.
- Drove clients to doctors' appointments and social outings.
- Collaborated with healthcare providers to coordinate additional services for clients as needed.
- Contacted medical providers on behalf of clients to follow up on appointments.
Bartender
Benihana
Westbury, NY
11.2017 - 11.2018
- Managed accurate bar tabs and processed cash and credit card transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Food Coordinator and Children's Supervisor
Good Day Play Cafe
Bayside, NY
05.2017 - 01.2018
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prioritized and organized tasks to efficiently accomplish service goals.
Personal Real State's Assistant
Howard Beach, NY
09.2014 - 08.2016
- Assisted organizational efforts by filing, entering data and answering phones.
- Reserved and managed meeting room availability.
- Archived confidential material using established procedures.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Handled confidential information with discretion and integrity.
Cashier
Farm Boy Country Market
South Ozone Park, NY
04.2013 - 08.2016
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
Education
Liberal arts and science -
LaGuardia Community College
09.2018
Certificate of Completion - Alcohol Awareness, beverage mixing, and service
American Bartenders School
Manhattan, NY01.2017
High School -
Editeco
Dominican Republic01.2011
Skills
- Strategic planning
- Confidentiality
- Customer service
- Scheduling
- Adaptability and flexibility
- Time management
- Computer knowledge
- Bilingual Spanish-English
Certification
- Nail Technician
- Ramp Certification
- Food Handling
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Server and Bartender
Olive Garden
01.2025 - Current
Driver
Amazon
10.2024 - 01.2025
Package Handler
FEDEX
09.2024 - 11.2024
Event Server and Bartender
Jdk Catering
05.2024 - 09.2024
Bartender
Absolutely Mario
09.2020 - 06.2021
Bartender
The Cuban
11.2018 - 05.2024
Bartender
Benihana
11.2017 - 11.2018
Food Coordinator and Children's Supervisor
Good Day Play Cafe
05.2017 - 01.2018
CDPAP
Attending Home Care
09.2016 - 01.2019
Personal Real State's Assistant
09.2014 - 08.2016
Cashier
Farm Boy Country Market
04.2013 - 08.2016
Liberal arts and science -
LaGuardia Community College
Certificate of Completion - Alcohol Awareness, beverage mixing, and service
American Bartenders School
High School -
Editeco
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