Jeiziany Aguilar
Tampa,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fed Ex Ground
01.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Freedom Highschool
Tampa, FL05.2023
Skills
- Data Entry
- Scheduling
- Consultative Sales
- Appointment Scheduling
- Account Updating
Timeline
Customer Service Representative
Fed Ex Ground
01.2022 - 12.2023
High School Diploma -
Freedom Highschool
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