JeKeise Williams
Kansas City,KS
Summary
Experienced with packaging various items, ensuring they are secure and ready for shipment. Utilizes organizational skills to manage multiple tasks efficiently and effectively. Knowledge of quality control procedures, contributing to safe and productive work environment.
Dedicated customer service representative with a strong focus on collaboration and problem-solving. Successfully resolved inquiries, analyzed feedback for improvements, and contributed to enhanced customer satisfaction. Ready to leverage skills in a dynamic team environment.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates.
Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Packer
Amazon
Kansas City, KS
07.2021 - 04.2026
- Packed and labeled products accurately, ensuring compliance with quality standards.
- Operated packaging machinery efficiently, minimizing downtime during production shifts.
- Collaborated with team members to streamline packing processes and enhance workflow efficiency.
- Conducted inventory checks to maintain stock levels and support order fulfillment accuracy.
Customer Service Representative
Teleperformance
Kansas City, KS
07.2019 - 07.2020
- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Analyzed customer feedback to identify trends and recommend process improvements for service efficiency.
Cashier/Customer Service Representative
Neighborhood Walmart
Kansas City, KS
01.2019 - 09.2019
- Processed transactions efficiently, ensuring accurate cash handling and payment processing.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations for purchases.
- Collaborated with team members to optimize checkout workflow and reduce wait times.
Cage Cashier
7th St Casino
Kansas City, KS
05.2019 - 08.2019
- Processed cash transactions efficiently, ensuring accuracy and compliance with gaming regulations.
- Verified and balanced cash drawers at shift end, maintaining accountability and integrity of funds.
- Assisted patrons with inquiries and transactions, delivering exceptional customer service in high-pressure environments.
- Trained new cashiers on operational procedures, fostering a collaborative team environment and knowledge sharing.
Teacher's Aide
Angels of Grace Family Service
Kansas City, KS
06.2012 - 08.2012
- Assisted teachers in planning and implementing educational activities for diverse learning styles.
- Supported classroom management by maintaining a positive and structured environment for students.
- Collaborated with educators to develop individualized learning plans tailored to student needs.
- Monitored student progress, providing feedback and encouragement to enhance academic performance.
Cashier/ Customer Service
McCurry's Grocery
Kansas City, KS
04.2011 - 06.2012
- Acted as direct point of contact for customer service
- Processed transitions using point of sale computer system
- provided individualized sales and customer service
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL2016
Skills
- Medical Billing
- Medical Transcription
- HIPAA Compliance
- Patient Processing
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Medical Records Management
- Patient Registration
- Computer Information Systems
- Office Accounting
- Product packaging
- Warehouse safety
- Labeling
- Efficient packing
- Box assembly
- Box building
- Hand-eye coordination
- Labeling accuracy
- Reading comprehension
Certification
Diploma- JC Harmon High
Diploma- Ultimate Medical Academy
(CMAA) Medical Administrative Assistant
Languages
English
Timeline
Packer
Amazon
07.2021 - 04.2026
Customer Service Representative
Teleperformance
07.2019 - 07.2020
Cage Cashier
7th St Casino
05.2019 - 08.2019
Cashier/Customer Service Representative
Neighborhood Walmart
01.2019 - 09.2019
Teacher's Aide
Angels of Grace Family Service
06.2012 - 08.2012
Cashier/ Customer Service
McCurry's Grocery
04.2011 - 06.2012
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy