Jelain Thomas
The Bronx,NY
Summary
Dedicated and compassionate professional with over 20 years of experience supporting compliance, administrative operations, and client services in housing and healthcare-related environments. Skilled in documentation management, resident communication, regulatory coordination, and maintaining confidential records. Currently pursuing a degree in Psychology to further strengthen patient support and behavioral health knowledge. Known for reliability, organization, and professionalism in fast-paced settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housing Compliance Coordinator
[Company Name]
Bronx, NY
01.2020 - Current
- Coordinated resident recertification documentation and maintained accurate compliance records in accordance with housing program requirements.
- Assisted residents with document collection, application updates, and program-related inquiries.
- Maintained organized case files and ensured timely submission of required paperwork.
- Collaborated with management and residents to support compliance with housing regulations and occupancy requirements.
- Provided administrative support in a fast-paced office environment while handling confidential information with professionalism and discretion.
Mental Health Therapy Aide
[Hospital Name]
New York, NY
01.2007 - 01.2016
- Supported licensed clinicians in delivering therapeutic care to psychiatric and behavioral-health patients.
- Monitored patient wellbeing and reported behavioral or emotional changes to nursing staff.
- Facilitated group activities and maintained a safe, supportive environment.
- Documented patient observations in accordance with hospital policies and HIPAA guidelines.
- Recognized for strong communication, teamwork, and compassionate patient support.
Education
Bachelor of Science - Psychology
Capella University
Skills
- Documentation & Records Management
- Resident & Client Support
- Regulatory Compliance
- Administrative Coordination
- Confidential File Handling
- Communication & Customer Service
- Scheduling & Office Support
- Case File Organization
- Microsoft Office
- Team Collaboration
Certification
- HIPAA Training
- CPR / First Aid (if applicable)
- Crisis Prevention Intervention (if applicable)
Timeline
Housing Compliance Coordinator
[Company Name]
01.2020 - Current
Mental Health Therapy Aide
[Hospital Name]
01.2007 - 01.2016
Bachelor of Science - Psychology
Capella University