Jelani Brown

• Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
• Assisted patients with insurance inquiries and verification processes to ensure accurate billing.
• Coordinated communication between medical staff and patients to streamline information flow.
• Maintained patient records in electronic health systems, ensuring compliance with privacy regulations.
• Resolved patient concerns promptly, fostering positive relationships and enhancing satisfaction.
• Educated patients on services and procedures, improving understanding of care pathways.
• Verified insurance eligibility and coverage for patients.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.

• Coordinated patient care plans to ensure timely and effective treatment delivery.
• Collaborated with healthcare providers to streamline communication and improve patient outcomes.
• Managed scheduling for appointments, ensuring optimal use of resources and time efficiency.
• Monitored patient progress and adjusted care plans as necessary to meet evolving needs.
• Documented patient interactions in electronic health records accurately to maintain data integrity.
• Used company software and databases to maintain records of services performed and patient conditions.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.

Assisted facility during temporary assignment.

Conducted initial assessments to determine client needs.

• Coordinated intake processes to ensure timely patient access and satisfaction.
• Managed scheduling for multiple departments to optimize resource allocation and efficiency.
• Developed and maintained comprehensive tracking systems for patient referrals and follow-ups.
• Trained new staff on intake protocols, promoting adherence to compliance standards.
• Implemented process improvements that reduced wait times and increased patient throughput.
• Analyzed patient data trends to inform strategic planning and resource management decisions.
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.

• Assisted with staffing and scheduling aides with clients
• Supported medication management by organizing prescriptions and reminders for clients.
• Communicated effectively with clients to understand needs and preferences.
• Documented client progress and reported changes to healthcare professionals.

• Assisted oral surgeons during procedures, ensuring efficient workflow and patient comfort.
• Prepared surgical instruments and materials, maintaining sterile environments for optimal safety.
• Managed patient records, updating information accurately for seamless communication with dental team.
• Educated patients on post-operative care, enhancing understanding and compliance with recovery protocols.
• Collaborated with dental staff to streamline appointment scheduling and reduce patient wait times.
• Conducted preliminary assessments of patients, recording vital signs and medical histories accurately.
• Implemented infection control protocols, contributing to a safe and hygienic practice environment.
• Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
• Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
• Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.