Jelani English
Los Angeles,CA
Summary
Results-driven professional with diverse experience in administration, music instruction, dance production, and customer service. Expertise in office administration, organization, and communication. Skilled in teamwork, adaptability, and delivering exceptional customer experiences. Proficient in multitasking, problem-solving, and attention to detail. A versatile individual thriving in fast-paced environments, meeting deadlines, and providing creative solutions. Passionate about the education of finance in the youth. Ready to leverage a diverse skill set to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Desktop Administrator
Winston-Salem State University
09.2023 - Current
- Authorized students and staff to enter and leave the building.
- Prepared reports on guest satisfaction levels and other metrics.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Managed multiple tasks and met time-sensitive deadlines.
Production Manager
Lula Washington Dance Theatre
06.2018 - Current
- Contributed to the successful staging of two to three-hour dance productions by assisting with coordination of rehearsals, managing schedules, and communicating updates to cast and crew, resulting in on-time and well-organized performances.
- Enhanced overall performance experience by assisting with technical aspects, including stage setup, lighting, and sound, resulting in a 19% decrease in technical glitches and seamless transitions during performances.
- Demonstrated exceptional organizational skills in managing costumes and props, reducing issues by 30%, and ensuring timely availability for rehearsals and performances.
- Provided backstage support during performances, enabling smooth costume changes, prop transitions, and artist assistance, resulting in zero performance disruptions and maintaining a seamless show experience.
- Recognized for teamwork and dedication, contributing to a positive and collaborative working environment among production team members, resulting in a cohesive and motivated team.
- Maintained communication between choreographers, to the production team, to the employees.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
Administrative Assistant Intern
Brotherhood Crusade
05.2021 - 08.2022
- Provided valuable administrative support to the dance theatre's management team, assisting with scheduling appointments, coordinating meetings, and managing calendars, resulting in 9% increase in team productivity and efficiency.
- Responded to and screened emails, phone calls, and inquiries from staff, artists, and external stakeholders, ensuring 98% response rate within 24 hours and maintaining a professional and timely communication flow.
- Assisted in creation and distribution of promotional materials, such as posters, brochures, and newsletters, resulting in 60% increase in program awareness and ticket sales.
- Demonstrated strong attention to detail in creating, proofreading and editing documents, ensuring 100% accuracy rate and producing error-free programs, and off/ online, social marketing content.
Education
Sophmore - Business Administartion
Winston-Salem State University
Winston-Salem, NC05.2026
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.2022
Skills
- Adaptability to different roles and responsibilities
- Collaboration and teamwork
- Teaching and instruction abilities
- Cash handling and POS system operation
- Conflict resolution
- Flexibility and adaptability in fast-paced environments
- Ability to work under pressure and meet deadlines
- Communication and interpersonal skills
Timeline
Desktop Administrator
Winston-Salem State University
09.2023 - Current
Administrative Assistant Intern
Brotherhood Crusade
05.2021 - 08.2022
Production Manager
Lula Washington Dance Theatre
06.2018 - Current
Sophmore - Business Administartion
Winston-Salem State University
High School Diploma -
Alexander Hamilton Senior High School