Jelani Issa
Philadelphia
Summary
Experienced transportation professional proficient in local roads and rules. Licensed driver in Pennsylvania with clean record. Consistently helps elderly and disabled individuals board, ride and disembark from vehicle safely.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bus Operator
SEPTA
10.2023 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
Certified Nursing Assistant
Embassy Healthcare
03.2010 - 10.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
Enrollment Specialist
Philadelphia Aid Training
03.2008 - 05.2009
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered and reviewed customer data.
- Reviewed statistic enrollment data and prepared reports.
- Provided policy information and maintained enforcement.
- Met or exceeded enrollment and retention goals consistently.
- Maintained physical and electronic student files.
- Helped students complete applications and navigate admissions processes.
- Finalized and processed enrollment applications.
- Reached out to applicants via calls, texts, emails and social media.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Communicated details about available classes, materials and services.
Education
Certified Nursing Assistant -
Philadelphia Aid Training
Philadelphia, PA03.2010
High School Diploma -
Imhotep Institute High School
Philadelphia, PA06.2004
Skills
- Clean Driving Record
- Vehicle Inspection
- Fuel Efficiency
- Defensive Driving
- Accurate Recordkeeping
- Wheelchair support
- Weather Conditions Adaptation
- Traffic laws compliance
- Safe Driving Practices
- Effective communication skills
- Safe driving skills
- Route Navigation
Accomplishments
Rewarded Employee Of The Month.
(December 2010) (January 2016)
Certification
CDL Class B Driver
Timeline
Bus Operator
SEPTA
10.2023 - Current
Certified Nursing Assistant
Embassy Healthcare
03.2010 - 10.2023
Enrollment Specialist
Philadelphia Aid Training
03.2008 - 05.2009
Certified Nursing Assistant -
Philadelphia Aid Training
High School Diploma -
Imhotep Institute High School