Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jelani L. Hamilton

Summary

Results-oriented Human Resources and strategic stakeholder engagement professional with extensive experience in executive liaison work, cross-sector relationship management, regulatory compliance, and organizational risk mitigation within a large, complex financial institution. Proven ability to build and maintain trusted relationships with senior leadership, external partners, and third-party stakeholders while supporting organizational reputation, communication alignment, and strategic priorities.

In my prior role supporting over 20,000 employees across Technology, Wealth, Personal Banking, and Customer Service within a global banking institution, I served as a key liaison between Senior Vice Presidents, Directors, Managing Directors, internal business units, and external partners including insurance providers such as MetLife and financial institutions such as Citi. This role required consistent executive-level communication, stakeholder coordination, and relationship management across multiple internal and external entities, ensuring alignment, trust, and operational continuity.

My experience closely aligns with community engagement and strategic partnership development through my ability to build relationships across diverse stakeholders, resolve complex issues, and support leadership decision-making that impacts organizational reputation and external perception. I have routinely engaged with executive stakeholders and external partners to manage sensitive matters, coordinate solutions, and support initiatives that required discretion, credibility, and strong interpersonal influence.

In addition, I bring deep experience in compliance oversight, workplace investigations, and risk management, where I supported legal escalations and ensured adherence to regulatory and organizational standards. These responsibilities strengthened my ability to assess risk, interpret policy implications, and advise leadership on matters impacting organizational integrity and public trust—skills directly transferable to public affairs and government relations functions.

I have also contributed to internal strategic alignment efforts by collaborating with senior HR leadership, Employee Relations teams, Legal, and operational stakeholders to ensure consistent messaging, effective communication strategies, and alignment across business functions. This experience translates well to supporting external affairs initiatives, including stakeholder mapping, partnership coordination, and cross-functional alignment between communications, philanthropy, and organizational leadership.

I am confident that my experience in executive liaison work, stakeholder engagement, compliance oversight, and organizational communication positions me to effectively support the Urban League of Broward County’s mission by strengthening community relationships, expanding strategic partnerships, and enhancing the organization’s visibility and credibility across civic, governmental, and philanthropic networks.

Overview

9
9
years of professional experience

Work History

Business Delivery Partner

Citi Bank
Tampa, FL
09.2022 - 07.2025
  • Advised VPs and department leads on performance management, conduct investigations, and regulatory compliance, contributing to a 15% reduction in HR escalations.
  • Interpreted HR policies and federal regulations (ADA, FMLA, FINRA) to inform disciplinary actions, performance reviews, and leave management—achieving 98% regulatory compliance.
  • Resolved over 85 misconduct, grievance, and conflict cases annually with less than 3% legal escalation; developed streamlined documentation protocols that improved resolution efficiency by 30%.
  • Led quarterly advisory briefings for senior leadership, presenting workforce trends, turnover data, and engagement insights to guide business strategy.
  • Advised on classification reviews, pay equity concerns, and ADA accommodations, impacting role clarity and employee retention by 15%.
  • Supported workforce planning during reorganizations and onboarding surges, aligning staffing decisions with budget constraints and governance requirements.
  • Liaised with Legal and Compliance on high-risk cases, enhancing due diligence and internal controls on personnel actions.
  • Led cross-sector collaboration efforts with community-based and nonprofit organizations including Feeding Tampa Bay, Metropolitan Ministries, Big Brothers Big Sisters of Tampa Bay, Keep Tampa Bay Beautiful, and the Humane Society of Tampa Bay, contributing to coordinated outreach, engagement, and service alignment efforts.
  • Engaged with educational and business institutions including the University of South Florida and the Hispanic Chamber of Commerce of Tampa Bay, supporting relationship-building efforts that strengthened community outreach and stakeholder connectivity.
  • Assisted in coordination of community-facing initiatives designed to align organizational goals with local service providers, civic organizations, and public-interest groups.
  • Contributed to stakeholder communication efforts supporting volunteerism, outreach initiatives, and community engagement strategies across multiple partner organizations.
  • Strengthened collaboration between internal operations and external agencies to improve service delivery alignment and community impact visibility.

Campaign HR Manager

Broward County District 9 office of Commissioner Dale V.C. Holness
Fort Lauderdale, FL
06.2016 - 09.2022
  • Achieved 70% reduction in onboarding errors through standardized HR workflows.
  • Reached full staffing three weeks early by onboarding over 150 personnel.
  • Supported 82% voter outreach coverage with agile staffing models during campaigns.
  • Enabled new hires to contribute within 72 hours by streamlining onboarding processes.
  • Increased team retention by 35% through effective performance feedback systems.
  • Ensured 100% compliance with labor laws across ten cities through risk modeling.
  • Supported campaign and civic engagement operations reaching 82% voter outreach coverage through coordinated staffing and community engagement efforts.
  • Assisted in organizing public-facing initiatives and stakeholder engagement activities aligned with civic and community priorities.
  • Coordinated logistics and communication across multi-site outreach efforts, ensuring alignment with community needs and operational goals.
  • Improved operational efficiency by 30% through structured documentation and communication systems.

Education

Bachelor of Science - Business Administration

Florida Agricultural & Mechanical University
Tallahassee, FL
12-2021

Skills

  • Compliance & Regulatory Reporting
  • Vendor Coordination
  • Records & Data Management
  • Confidential Information Handling
  • SNOW System
  • Excellent communication
  • Critical Thinker
  • Flexible

Timeline

Business Delivery Partner

Citi Bank
09.2022 - 07.2025

Campaign HR Manager

Broward County District 9 office of Commissioner Dale V.C. Holness
06.2016 - 09.2022

Bachelor of Science - Business Administration

Florida Agricultural & Mechanical University