Jelani L. Hamilton
Fort Lauderdale,FL
Summary
Results-oriented Human Resources professional with extensive experience in performance management, regulatory compliance, and employee relations. Expertise in workplace investigations, legal escalation management, and adherence to employment laws. Proven ability to design and implement performance frameworks that enhance organizational effectiveness and accountability. Recognized for developing documentation practices that mitigate risk and deliver consistent, legally sound HR solutions.
Overview
6
6
years of professional experience
Work History
Business Delivery Partner
Citi Bank
04.2024 - 07.2025
- Advised VPs and department leads on performance management, conduct investigations, and regulatory compliance, contributing to a 15% reduction in HR escalations.
- Interpreted HR policies and federal regulations (ADA, FMLA, FINRA) to inform disciplinary actions, performance reviews, and leave management—achieving 98% regulatory compliance.
- Resolved over 85 misconduct, grievance, and conflict cases annually with less than 3% legal escalation; developed streamlined documentation protocols that improved resolution efficiency by 30%.
- Led quarterly advisory briefings for senior leadership, presenting workforce trends, turnover data, and engagement insights to guide business strategy.
- Advised on classification reviews, pay equity concerns, and ADA accommodations, impacting role clarity and employee retention by 15%.
- Supported workforce planning during reorganizations and onboarding surges, aligning staffing decisions with budget constraints and governance requirements.
- Liaised with Legal and Compliance on high-risk cases, enhancing due diligence and internal controls on personnel actions.
HR Partner Personal Banking & Wealth Management
Citi Bank
09.2022 - 04.2024
- Directed daily operations of the HR unit across multiple departments, overseeing staffing, performance management, benefits, compensation, and workplace safety functions.
- Designed and enforced HR policies with measurable outcomes, ensuring compliance with internal standards and external regulations (e.g., EEOC, ADA, FMLA, DOL).
- Managed employee grievance investigations, disciplinary reviews, and misconduct claims; acted as liaison with legal counsel to mitigate liability and protect organizational reputation.
- Oversaw vendor contracts for health benefits and compensation systems, ensuring fiscal responsibility and service continuity—mirroring municipal partnership and procurement protocols.
- Led organizational development initiatives, including leadership training, succession planning, and culture transformation strategies.
- Ensured escalated client/employee issues are resolved with urgency and deliver services with a process improvement mindset to increase effectiveness and efficiency.
- Co-developed risk mitigation policies during crisis events, including pandemic protocol, business continuity planning, and workers’ compensation optimization.
- Delivered quarterly executive reports on HR metrics, insurance claims, and compliance status to senior leadership and external auditors.
Campaign HR Manager
Broward County District 9 office of Commissioner Dale V.C. Holness
01.2020 - 09.2022
- Achieved 70% reduction in onboarding errors through standardized HR workflows.
- Reached full staffing three weeks early by onboarding over 150 personnel.
- Supported 82% voter outreach coverage with agile staffing models during campaigns.
- Enabled new hires to contribute within 72 hours by streamlining onboarding processes.
- Increased team retention by 35% through effective performance feedback systems.
- Ensured 100% compliance with labor laws across ten cities through risk modeling.
Education
Bachelor of Science - Business Administration
Florida Agricultural & Mechanical University
Tallahassee, FL12.2021
Skills
- Compliance & Regulatory
- Reporting Procurement & Vendor Coordination
- Records & Data Management
- Confidential Information Handling
- SNOW System
- Excellent communication
- Critical Thinker
- Flexible
Timeline
Business Delivery Partner
Citi Bank
04.2024 - 07.2025
HR Partner Personal Banking & Wealth Management
Citi Bank
09.2022 - 04.2024
Campaign HR Manager
Broward County District 9 office of Commissioner Dale V.C. Holness
01.2020 - 09.2022
Bachelor of Science - Business Administration
Florida Agricultural & Mechanical University