Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jelani Reyes

Modesto,CA

Summary

All the knowledge obtained over the past years were all due to the jobs and situations that occurred in the work environment. From starting off doing all the basics around the store, to practically running the store and shifts, at almost every job. Making sure we’re up to date on inventory, helping and resolving all customer’s issues, while maintaining a comfortable setting to the work environment. Learning is a personal favorite, striving and the willingness to learn, steaming from work, school and everyday life experiences. Applying excellent communication and interpersonal skills, quickly memorizing product details and building customer relationships. Devoted to giving every customer a happy, positive and memorable experience. There are many skills learned and applied to life, such as: patience, discipline, self confidence and time management.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Pizza Hut
06.2017 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate

Metro by T-Mobile
01.2021 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Delivery Driver

GLS
11.2021 - 02.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Sales Associate

Metro by T-Mobile
05.2024 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Grace M Davis High School
Modesto, CA
05-2019

Skills

  • Customer service
  • Computer skills
  • Attention to detail
  • Organization skills
  • Data entry
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Relationship building
  • Sales and upselling
  • Verbal and written communication

Languages

Spanish
Limited Working

Timeline

Sales Associate

Metro by T-Mobile
05.2024 - Current

Delivery Driver

GLS
11.2021 - 02.2024

Sales Associate

Metro by T-Mobile
01.2021 - 11.2021

Customer Service Representative

Pizza Hut
06.2017 - 02.2019

High School Diploma -

Grace M Davis High School
Jelani Reyes