Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jelanta Mason

Houston,TX

Summary

To lead and mentor a high-performing operations team, fostering a collaborative environment that encourages continuous improvement, professional growth, and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Catalyst
04.2024 - Current
  • -Delivered direct therapy to clients by following behavior intervention plans designed by Board Certified Behavior Analysts (BCBAs), focusing on skill development and behavior reduction techniques for individuals with autism spectrum disorder (ASD) and other developmental disabilities.
  • - Consistently collected data on client behaviors, progress, and responses to interventions, ensuring accurate documentation for assessment and reporting purposes, which contributed to data-driven adjustments to treatment plans.
  • - Delivered one-on-one support to clients in home, school, and clinical settings, utilizing ABA techniques to teach functional communication, daily living skills, and social skills, while fostering a positive and motivating learning environment.
  • Implemented behavior intervention plans to improve client outcomes and enhance daily living skills.
  • Collaborated with interdisciplinary teams to assess client progress and develop tailored treatment strategies.

Case manager

ROI Solutions
10.2022 - 04.2024
  • -Provided timely and relevant information on emerging response resources to the community as needed, ensuring informed decision-making and effective support.
  • -Diagnosed and resolved issues with operational and clinical procedures, implementing improvements that enhanced patient outcomes and streamlined service delivery.
  • -Collaborated with injured workers, employers, and a multidisciplinary team to manage claims and coordinate rehabilitation services, ensuring efficient case resolution and optimal recovery outcomes.
  • Coordinated care plans to address client needs and enhance service delivery.
  • Conducted comprehensive assessments to identify client strengths and areas for improvement.

Customer service representative

K Force Staffing
04.2021 - 08.2022
  • -Ensured timely and accurate communication of COVID-19 vaccination information to U.S. citizens, facilitating efficient scheduling and access to vaccination services.
  • -Advised government agencies and organizations on assessing health education needs and supported the development and implementation of targeted health programs.
  • -Developed and managed customer profiles to enhance service delivery and improve operational efficiency.
  • -Actively sought feedback from supervisors and colleagues to continuously refine skills and contribute to professional development.
  • Resolved customer inquiries and issues through effective communication and problem-solving skills.
  • Managed high-volume calls while maintaining accuracy in service delivery and information retrieval.

Education

Bachelor of Science - Health Care Administration

Jackson State University
Jackson
05-2024

Human Resources Administration (Internship) - undefined

Houston Retirement Senior Living

Skills

  • Team leadership
  • Customer engagement
  • Effective client communication
  • Strong interpersonal skills
  • Effective operational strategy development
  • Compliance management
  • HIPAA compliance knowledge
  • Relationship-building expertise
  • Analytical reasoning
  • Individualized instructional methods
  • Detail-oriented data input
  • Cross-functional teamwork
  • Analytical decision-making

Certification

  • RBT - Registered Behavior Technician

Timeline

Registered Behavior Technician

Catalyst
04.2024 - Current

Case manager

ROI Solutions
10.2022 - 04.2024

Customer service representative

K Force Staffing
04.2021 - 08.2022

Human Resources Administration (Internship) - undefined

Houston Retirement Senior Living

Bachelor of Science - Health Care Administration

Jackson State University

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Jelanta Mason