Josh Eldridge
Summary
Expert in implementing technology strategies to enhance guest experiences and optimize operations. Skilled in guest experience enhancement, ski resort operations, point-of-sale configurations, network reliability, cyber-security, technology innovation, team leadership, compliance, and budget management.
Currently serving as the Director of Technology at Powder Mountain Resort, Josh leads in shaping and executing the organization's technology strategy, managing the IT department, and spearheading technology infrastructure plans in multi-million dollar resort and real-estate construction projects.
Overview
19
19
years of professional experience
Work History
Director of Technology
Powder Mountain Ski Resort
2021.06 - Current
- Implementing innovative solutions to enhance IT infrastructure and security, keeping pace with latest technological advancements and industry trends.
- Leading integration of innovative technologies and automation solutions to optimize operational efficiency, enhance guest experience, and drive revenue growth at Powder Mountain.
- Primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
IT Manager
Powder Mountain Ski Resort
2017.02 - 2021.06
- Oversaw IT department operations and training.
- Managed network and system performance, conducted troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
Network Infrastructure Manager
Rise Broadband
2016.03 - 2017.02
- Managed the northern Utah and Southern Idaho's tower network
- Led engineering, integration, maintenance, deployment, budget management, team leadership, and vendor relations to ensure efficient and secure communication.
Senior Network Engineer
Rise Broadband
2013.05 - 2016.03
- Responsible for planning, designing, implementing, and managing complex wireless network infrastructure.
- Worked closely with other engineers and field technicians to execute large projects within the southern Idaho and northern Utah footprint.
Network Infrastructure Technician
Rise Broadband
2011.07 - 2013.05
- Responsible for the installation, maintenance, and repair of wireless communication equipment on cell towers and other communication structures.
- Played a crucial role in maintaining and expanding wireless communication networks.
- The job required physical fitness, technical expertise, and a strong commitment to safety.
Owner
Glitch Busters
2011.08 - 2017.01
- Performed PC and Mac diagnostic services.
- Serviced and repaired slow and/or infected computers.
- Serviced, installed, removed and maintained customer's software.
- Installed and/or removed PC hardware such as RAM, Fans, Motherboards, hard drives etc.
PC Support Specialist
Office Depot Inc
2010.08 - 2011.07
- Determined users technical needs and provided appropriate solutions.
- Installed hardware, software and device drivers on standalone computers.
- Tested computers peripherals, hardware and software to ensure proper functionality.
- Upgraded software, patches and operating systems on a continuous basis.
PC Technician
Circuit City
2005.05 - 2006.06
- Installed hardware and software systems.
- Maintained and repaired equipment.
- Set up computer security measures.
Education
Cisco Networking Academy
Stevens-Henager College-Ogden
Ogden, UT2015
High School Diploma -
Copper Hills High School
West Jordan, UT2003
Skills
- A+
- MTCRE
- CCNA
- UEWA
- ITF+
- Guest Services
- CRM Software
- Data Analysis
- Contract Negotiation
- Policy and Procedures
- Virtualization Technologies
- Infrastructure Planning
- Security Architecture
- System Administration
Accomplishments
- Built Powder Mountain's IT department from the ground up.
- Reduced Infrastructure operating cost by 15% by migrating to cloud infrastructure.
- Introduced Office 365 to enhance productivity and collaboration.
- Deployed a robust and reliable network across the resort.
- Improved helpdesk by introducing ConnectWise for support tickets.
- Installed multi-site radio repeater system on the mountain.
Timeline
Director of Technology
Powder Mountain Ski Resort
2021.06 - Current
IT Manager
Powder Mountain Ski Resort
2017.02 - 2021.06
Network Infrastructure Manager
Rise Broadband
2016.03 - 2017.02
Senior Network Engineer
Rise Broadband
2013.05 - 2016.03
Owner
Glitch Busters
2011.08 - 2017.01
Network Infrastructure Technician
Rise Broadband
2011.07 - 2013.05
PC Support Specialist
Office Depot Inc
2010.08 - 2011.07
PC Technician
Circuit City
2005.05 - 2006.06
Cisco Networking Academy
Stevens-Henager College-Ogden
High School Diploma -
Copper Hills High School
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