Jelecia Ervin
Rochester,NY
Summary
Efficient Patient Care Technician with eight years of experience providing for medical needs of patients. Competent, compassionate, and caring, with successful history managing caseload of numerous patients per week. Skills in medical assisting, phlebotomy, EKG, and nursing support functions. Skilled team player with strong background in different type of environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Phlebotomist
American Red Cross
Greene, NY
04.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Secretary Pediatric Emergency
Rochester Regional Health
Rochester, NY
12.2017 - 02.2022
- Reviewed activities regularly to identify opportunities for improvement
- Maintained good working relationship with co-workers and management
- Helped set-up cabs for patients
- When patients die set-up death certificate
- Followed established guidelines and procedures
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Patient Care Technician
Rochester Regional Health
Rochester, NY
09.2013 - 02.2022
- Kept up with patient room cleaning requirements and checked in with patients to monitor vital signs
- Acted empathetically with patients to brighten outlooks, frequently engaging individuals in conversation
- Completed equipment proficiency testing and recalibrated machinery to stay within strict performance standards
- Monitored intake of food and medication and alerted staff to deterioration in patient conditions
- Attended to comfort of patients by adjusting bed settings, completing timely turns, and repositioning individuals with utmost care
- Transported patients by wheelchair or rolling bed between care and examination rooms
- Helped coordinate work of fellow technical staff for procedures necessitating multiple team members
- Trained student technicians in techniques to obtain optimal results from each evaluation.
Telemarketing Sales Representative
Sutherland global telling
Rochester, NY
08.2012 - 08.2013
- Developed effective follow-up strategy to increase efficiency and sales conversion rates
- Met or exceeded established activity targets and key performance indicators
- Resolved customer concerns and issues with effective communication and critical thinking
- Handled all prospects with courtesy and professionalism to establish and maintain high-level satisfaction
- Provided prospect follow-up and support of sales activities
- Explained products and answered questions to encourage customers to complete purchases.
Cashier
Little Ceasear's
Rochester, NY
06.2011 - 08.2012
- Collected payment for customer purchases
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Greeted all customers and provided prompt and friendly service.
Education
High School Diploma -
DR. FREDDIE THMOAS HIGH SCHOOL
Rochester, NYMONROE COMMUNITY COLLEGE
Rochester, NYSkills
- Patient observation
- Vital signs monitoring
- Organization
- Multitasking
- Motivation
- Creative thinking
Timeline
Phlebotomist
American Red Cross
04.2022 - Current
Secretary Pediatric Emergency
Rochester Regional Health
12.2017 - 02.2022
Patient Care Technician
Rochester Regional Health
09.2013 - 02.2022
Telemarketing Sales Representative
Sutherland global telling
08.2012 - 08.2013
Cashier
Little Ceasear's
06.2011 - 08.2012
High School Diploma -
DR. FREDDIE THMOAS HIGH SCHOOL
MONROE COMMUNITY COLLEGE