Jeleidis Yaneht Cruz
Stafford ,VA
Summary
Motivated individual with exceptional leadership skills and a proven track record. Strong work ethic and ability to work independently, quickly mastering new skills. Responsible, motivated, and eager to apply knowledge in the workplace. Excellent technical abilities with software and applications, capable of handling challenging work. Skilled in working under pressure and adapting to new situations to enhance company brand. Seeking opportunities to expand skills while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Security Monitor
Amentum
02.2024 - Current
- closely observe and surveil your surroundings and the activities of individuals working in and/or visiting sensitive facilities.
- Investigated incidents, wrote detailed reports, and submitted them to supervisors or law enforcement when necessary.
- Provided customer service support to employees, visitors, vendors. when needed.
- Trained new personnel in security procedures or security equipment.
- Interacted with personnel from local law enforcement agencies as required by protocol.
- Enforced access control policies at entrances and exits of the premises.
- Investigated and resolved security breaches or safety incidents.
- Identified suspicious activity to determine appropriate response.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Cafe Worker
Sodexo USA
04.2021 - 02.2024
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
- Trained new staff members on proper procedures related to food preparation, storage and service.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Conducted weekly meetings with staff to discuss goals and objectives.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Dispatcher
Express Employment
11.2020 - 04.2021
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Addressed questions, problems or requests for service or equipment.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Rural Carrier Associate
USPS
09.2020 - 11.2020
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Scanned labels on letters or parcels to confirm receipt.
- Delivered mail to residents and business within assigned area.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Followed strict package safety standards to protect customers and team members.
Key Holder
Payless Shoe source
01.2018 - 06.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Phlebotomy Science -
ASNAH
03.2018
High School Diploma -
New Rochelle High School
New Rochelle, NY06.2016
Veterinary Science -
BOCES
06.2016
Skills
Documentation skills
Multitasking
Supervision & leadership
Computer skills
Organizational skills
Reliable & trustworthy
Coaching and Mentoring
Teamwork and Collaboration
Professionalism
Computer Skills
Customer Service
Decision-Making
Continuous Improvement
Data Entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Monitor
Amentum
02.2024 - Current
Cafe Worker
Sodexo USA
04.2021 - 02.2024
Dispatcher
Express Employment
11.2020 - 04.2021
Rural Carrier Associate
USPS
09.2020 - 11.2020
Key Holder
Payless Shoe source
01.2018 - 06.2019
High School Diploma -
New Rochelle High School
Veterinary Science -
BOCES
Phlebotomy Science -
ASNAH
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