Jelena Batrouni
Peoria,IL
Summary
I am a positive, friendly, loyal and dedicated individual who has an ambition to succeed in any given environment. I am a quick learner who is detail oriented, and am always up to a challenge whatever the situation. I get along very well with others and can easily motivate everyone around me, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
16
16
years of professional experience
Work History
EVS Technician
Carle Health
Peoria, IL
11.2024 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
- Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
- Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
- Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
- Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
- Maintained inventory levels for cleaning supplies, anticipating needs and preventing shortages that could impact service delivery.
- Assisted nursing staff with patient care tasks, improving overall efficiency and quality of care.
- Provided support during large-scale events such as flu season or outbreaks by adjusting work schedules accordingly to meet increased demand for services .
- Increased safety awareness within the department by conducting regular equipment inspections and reporting any issues promptly.
Customer Service Representative and Technical Support
HGS
Peoria, IL
01.2015 - 01.2016
- As an HGS Customer Service Representative, I was responsible to leverage HGS provided training to provide frontline customer service that resolves inbound customer inquiries or issues.
Patient Coordinator
City Clinic of Novi Sad
Novi Sad, Serbia
01.2009 - 01.2015
- As a patient coordinator I performed various clerical duties such as answering telephones, recording messages, preparing physician schedules, copying materials, typing forms, file records, and the like. I prepared necessary forms, and collected completed forms of patients while following prescribed procedures. Ordered medical records and added appropriate forms to patient charts. Used the computer system to order radiology work, verify and update patient data, and schedule appointments as well as coordinate transportation for patients who required it.
Education
High School - undefined
Mileva Maric Ajnstajn
01.2004
Skills
- Management Skills
- Creativity
- Digital Marketing
- Various Clerical Duties
- Negotiation
- Critical Thinking
- Leadership
LANGUAGE
English (fluent)
Serbian (fluent)
Timeline
EVS Technician
Carle Health
11.2024 - Current
Customer Service Representative and Technical Support
HGS
01.2015 - 01.2016
Patient Coordinator
City Clinic of Novi Sad
01.2009 - 01.2015
High School - undefined
Mileva Maric Ajnstajn