Microsoft Office 365
Jelena Markovic
IT Tehnician
Cetinje
Work Preference
Summary
IT Technician with over 2 years of experience supporting and maintaining IT systems in a 5-star hotel with more than 800 employees. Skilled in networking, troubleshooting, system administration, Wi-Fi and Office 365 management, and point-of-sale (POS) systems. Experienced in working with RFID card systems and providing technical support in a fast-paced, multicultural hospitality environment. Adept at both hands-on tasks (cable crimping, hardware installations) and higher-level configurations, ensuring seamless operations and minimal downtime. Strong interpersonal skills, patience, and ability to collaborate effectively across departments. Motivated to bring technical expertise and problem-solving skills to a dynamic organization in Singapore.
Overview
12
12
years of professional experience
3
3
Certifications
3
3
Languages
7
7
years of post-secondary education
Work History
IT Technician
Montenegro Stars Hotel Group
06.2023 - Current
- Provide IT support for guests and employees, ensuring seamless operation of systems and applications.
- Support daily operations by configuring and maintaining hardware and software solutions.
- Handle tasks ranging from cable crimping and hardware installation to advanced system configurations.
- Collaborated with international vendors for system upgrades and technical support.
- Manage and maintain the hotel’s IT infrastructure, including networks, servers, and workstations, ensuring uninterrupted operations.
- Oversee and maintain the hotel’s private network and base stations, enabling seamless communication for all staff.
- Perform hands-on tasks in server rooms, including cable installation, crimping, running network cables.
- Implement and support IoT and automated systems, such as RFID access control and WiFi integration, enhancing operational efficiency.
- Administer Windows servers, including maintenance, DNS, and DHCP management.
- Monitor system performance and conduct regular maintenance to prevent downtime and optimize functionality.
- Assist in IT projects, including system upgrades and integrations, contributing to improved service delivery and guest experience.
- Develop strong problem-solving, analytical, and technical skills in a high-pressure, luxury hospitality environment, alongside experience in physically demanding IT tasks.
Operator
Lobbet
04.2020 - 03.2023
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in work environment.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Processed transactions accurately and efficiently, including bets, payouts, and account management.
- Provided excellent customer service, assisting clients with inquiries, issues, and account information.
- Maintained a secure and organized cash handling system to minimize errors and ensure compliance.
- Monitored betting activity, ensuring fair play and adherence to house rules.
- Developed strong multitasking, attention to detail, and problem-solving skills in a fast-paced environment.
Concierge
Hotel Tara
05.2019 - 09.2019
- Provided exceptional concierge services, including ticketing for events and booking transportation.
- Assisted guests with reservations at renowned restaurants and car rentals, enhancing their overall experience.
- Ensured guest satisfaction through meticulous attention to detail and personalized service.
- Developed strong communication and problem-solving skills in a luxury hospitality setting.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Receptionist
The Flagship Motel
06.2017 - 09.2017
- Greeted and assisted guests, providing a warm and professional first impression.
- Responded to inquiries from callers seeking information.
- Managed check-ins and check-outs efficiently, handling cash, credit transactions, and reservations.
- Responded promptly to guest inquiries and resolved issues to ensure a positive stay experience.
- Maintained accurate records of bookings and guest information in the property management system.
- Coordinated with housekeeping and maintenance to meet guest needs and uphold motel standards.
- Developed strong organizational, communication, and multitasking skills in a fast-paced hospitality environment.
Cashier
Laundry's Shop 'n Save
06.2017 - 09.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provide friendly and efficient customer service while processing purchases, returns, and exchanges.
- Operate cash registers, scanners, and POS systems, handling cash, credit, check, and digital payments accurately.
- Assist customers with inquiries, product information, and store policies to ensure a positive shopping experience.
- Maintain a clean and organized checkout area, restocking supplies as needed.
- Develop strong communication, multitasking, and problem-solving skills in a retail environment.
Promoter
Grad Teatar Budva
06.2013 - 08.2013
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Promoted the theater festival through local events and community outreach, increasing audience engagement and ticket sales.
- Provided information to attendees, answering questions and ensuring a positive festival experience.
- Collaborated with artists, sponsors, and team members to support smooth event execution.
- Developed strong communication, marketing, and organizational skills in a creative environment.
Education
Specialist Studies of Applied Computer Science - Applied Computer Science
Faculty of Electrical Engineering, UCG
Podgorica, Montenegro 10.2023 - Current
Bachelor of Applied Computer Science - Applied Computer Science
Faculty of Electrical Engineering, UCG
Podgorica, Montenegro 10.2017 - 06.2022
Skills
Network & Infrastructure Management (Private Network & Base Stations)
Certification
CS50'S INTRODUCTION TO COMPUTER SCIENCE
Projects
- Online Library Platform (ICT Cortex) – Designed web/mobile app interface for school library.
- Mixed Messages App – Team project using HTML, CSS, and JS.
Work Eligibility
- Eligible for Employment Pass (EP) in Singapore
- Open to relocation and immediate start
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Windows OS
Linux (basic)
Networking tools
Wi-Fi configuration
POS systems
Remote desktop tools
IPMI & server monitoring tools
Ticketing systems (Helpdesk/Service Desk)
Quote
Montenegrin: „Нека буде борба непрестана, нека буде што бити не може.“
English: “Let the struggle be unceasing; let what cannot be, come to be.”
— Petar II Petrović Njegoš
Languages
English
Advanced (C1)
Italian
Elementary (A2)
Russian
Beginner (A1)
Interests
Technology and innovation
Fitness and boxing
Personal growth
Cultural exchange
Exploring natural landscapes
Timeline
Specialist Studies of Applied Computer Science - Applied Computer Science
Faculty of Electrical Engineering, UCG
10.2023 - Current
IT Technician
Montenegro Stars Hotel Group
06.2023 - Current
Operator
Lobbet
04.2020 - 03.2023
Concierge
Hotel Tara
05.2019 - 09.2019
Bachelor of Applied Computer Science - Applied Computer Science
Faculty of Electrical Engineering, UCG
10.2017 - 06.2022
Receptionist
The Flagship Motel
06.2017 - 09.2017
Cashier
Laundry's Shop 'n Save
06.2017 - 09.2017
Promoter
Grad Teatar Budva
06.2013 - 08.2013