Jelena Petic
Queens,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Server
Ai Fiori - Michelin Star & WS Grand Award - Altamarea Group
03.2022 - Current
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
B2B Sales Representative
Grand Prix Trading
02.2021 - 03.2022
- Identified new business opportunities through networking and marketing.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Bartender
Boucherie
09.2018 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Monarch Rooftop
04.2018 - 03.2020
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Server
Food For Thought Catered Events
09.2017 - 03.2020
- Developed menus for special occasions and catered events to match theme and requirements of clients.
- Trained new staff on food preparation and safety procedures.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Business Management
Megatrend
SerbiaHigh School Of Economics & Finance
SerbiaSkills
- Suggestive Selling
- Sales Expertise
- Cash Handling
- Mathematics
- Developing Contacts
- Opportunity Identification
- Conflict resolution
- Stress management
- Adaptability
- Negotiation
- Time management
Languages
Serbian
Native or Bilingual
English
Full Professional
Timeline
Server
Ai Fiori - Michelin Star & WS Grand Award - Altamarea Group
03.2022 - Current
B2B Sales Representative
Grand Prix Trading
02.2021 - 03.2022
Bartender
Boucherie
09.2018 - 03.2020
Bartender
Monarch Rooftop
04.2018 - 03.2020
Server
Food For Thought Catered Events
09.2017 - 03.2020
Business Management
Megatrend
High School Of Economics & Finance
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