Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Jelena Zivanovic

Jelena Zivanovic

Pinellas Park

Summary

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

7
7
years of professional experience

Work History

Server

Sea Ketch Restaurant
Hampton
05.2025 - 09.2025
  • Delivered exceptional customer service to elevate guests' dining experiences.
  • Greeted customers, addressed inquiries, and recommended specials to boost sales.

Server

Snook Inn
01.2022 - 05.2025
  • Managed customer feedback to achieve 95% satisfaction rating in service delivery.
  • Handled multiple tables simultaneously while maintaining high service quality.
  • Resolved customer complaints promptly to ensure satisfaction during dining experiences.

Server/shift leader

Deep Lagoon Seafood and Oyster House
01.2020 - 01.2024
  • Handled server and guest complains to resolve situations in best interest of business
  • Exercised manager authority to perform refunds, voids and discounts on case-by-case basis
  • Trained and coached servers during shifts to meet company and brand standards

Server

Fresh Catch Bistro
01.2019 - 01.2022
  • Coordinated with kitchen staff to ensure timely delivery of orders.
  • Monitored tables, offering add-ons and checking on guest satisfaction.

Education

Bachelor Degree - Security

Faculty of National Security
Belgrade, Serbia
01.2017

High School Diploma - Economy and Business

High School of economic and finance
Paracin, Serbia
01.2013

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Multi-tasking
  • Problem solving
  • Time management
  • Sales expertise
  • Relationship building
  • Sales techniques

Affiliations

Hiking - Passionate about exploring national parks and long distance trails, enjoy group treks for challenge and reflection

Painting - Practice abstract and landscape painting as a creative outlet.

Reading - Avid reader of psychology and personal development

Timeline

Server

Sea Ketch Restaurant
05.2025 - 09.2025

Server

Snook Inn
01.2022 - 05.2025

Server/shift leader

Deep Lagoon Seafood and Oyster House
01.2020 - 01.2024

Server

Fresh Catch Bistro
01.2019 - 01.2022

Bachelor Degree - Security

Faculty of National Security

High School Diploma - Economy and Business

High School of economic and finance
Jelena Zivanovic