Jelisa Allen
Columbus,OH
Summary
Dynamic customer service professional with a proven track record at McDonald's, excelling in client retention and satisfaction. Skilled in cash handling and team collaboration, I consistently enhance customer experiences through effective communication and a strong work ethic, driving results and fostering loyalty in fast-paced retail environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Cashier and Closer
Get Go
06.2024 - 07.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
Cashier and Stocker
Dollar Tree Stores
04.2024 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash register operations, ensuring accuracy in financial transactions.
Picking Packing Loading
Bath and Body Works, Limited Brands
09.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service
McDonald
02.2018 - 06.2019
- Managed high-volume support tickets while maintaining excellent customer service ratings.
- Assisted stock workers and customer service agents throughout shifts.
- Provided exceptional customer service, addressing concerns and explaining repair processes.
- Increased clientele through exceptional customer service and professional communication skills.
- Provided exceptional customer service, resulting in increased client retention rates.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Supported customer service improvements with detailed feedback analysis.
- Streamlined customer service processes, reducing wait times and increasing satisfaction.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Maintained customer service standards for department and company at large.
- Expanded business clientele through professional networking and exceptional customer service.
Education
No Degree - Business Administration And Management
Columbus State Community College
Columbus, OHHigh School Diploma -
Westerville South High School
Westerville, OH06.2007
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Customer relations
Product restocking
Inventory control
Order packaging
Daily reporting
Retail merchandising
Returns processing
Loss prevention
Certification
Forklift driver
Pallet jack
Languages
English
Professional Working
Timeline
Cashier and Closer
Get Go
06.2024 - 07.2026
Cashier and Stocker
Dollar Tree Stores
04.2024 - 06.2025
Picking Packing Loading
Bath and Body Works, Limited Brands
09.2021 - 03.2022
Customer Service
McDonald
02.2018 - 06.2019
No Degree - Business Administration And Management
Columbus State Community College
High School Diploma -
Westerville South High School