Jelitza Paoli Ruiz

Walmart - Yorktown, VA

January 2020 to December 2020

Harker Heights, TX

December 2018 to December 2019

Decatur, Al

March 2016 to November 2018

• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Assisted in preparation, distribution, and storage of pharmaceuticals.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Communicated directly with doctors offices via telephone, fax and email.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Reviewed and verified customer information and insurance provider information.

• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered product questions using knowledge of sales and store promotions.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.