JELLY ANN COOPER
Burley,ID
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
Hampton Inn By Hilton
Burley, ID
09.2020 - Current
- Maintained front desk to provide positive first impression.
- Resolved client inquiries and issues, providing exceptional customer service.
- Greeted and directed visitors, creating a welcoming office environment.
- Processed and filed paperwork, maintaining accurate and up-to-date records.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
- Assisted organizational efforts by filing, entering data and answering phones.
- Supported new employee onboarding, enhancing team integration.
- Managed billing and payments, ensuring accurate financial transactions.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Assisted in the preparation of reports and presentations, supporting office operations.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Performed accounting or financial analysis.
- Maintained positive working relationship with fellow staff and management.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Assisted with special projects as assigned by supervisor.
- Recognized by management for providing exceptional customer service.
Front Desk Agent
Clarion Inn - Pocatello
Pocatello, ID
03.2018 - 03.2020
- Verified accuracy of room rates and other charges during check-in process.
- Kept records of room availability and guest accounts, manually or using computers.
- Provided excellent customer service while upholding company policies.
- Processed payments accurately and efficiently.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Monitored security cameras in lobby area as needed.
- Scheduled reservations for groups and special events.
- Managed cash drawer responsibly throughout shift.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Science - Business Management
University of Phoenix
Tempe, AZ06-2021
Skills
- Customer service
- Multi-line phone management
- Office supply management
- Data entry
- Financial transactions
- Documentation preparation
- Time management
- Problem solving
- Attention to detail
- Travel arrangements
- Conflict management
- Problem-solving skills
- Effective planning
- Hospitality services
- Task prioritization
- Problem-solving abilities
- Workflow management
- Excellent communication
- Strong problem solver
Timeline
Front Office Assistant
Hampton Inn By Hilton
09.2020 - Current
Front Desk Agent
Clarion Inn - Pocatello
03.2018 - 03.2020
Associate of Science - Business Management
University of Phoenix