Jemaine Roland
Atlanta,GA
Summary
Adept at driving team performance and customer satisfaction, I leveraged my role at Krystal to enhance service quality and streamline operations. With a knack for decision-making and mentoring, I boosted team efficiency and fostered a positive work environment. My expertise in inventory control and interpersonal skills have consistently improved workplace dynamics and operational success.
Overview
3
3
years of professional experience
Work History
Shift Manager
Krystal
02.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
Sales Associate Supervisor
Tommy Hilfiger
12.2022 - 01.2024
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
Crew Trainer
Wendys Restraunt
02.2022 - 12.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
Education
Education -
Cheraw High School
Cheraw, SC05.2020
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Inventory controls
- Sales strategies
- Hiring and recruiting
- Operations management
- Performance reviewing
- Equipment troubleshooting
- Schedule oversight
- Supply ordering
Timeline
Shift Manager
Krystal
02.2024 - Current
Sales Associate Supervisor
Tommy Hilfiger
12.2022 - 01.2024
Crew Trainer
Wendys Restraunt
02.2022 - 12.2022
Education -
Cheraw High School
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