Jemaire Mungin
Jacksonville,FL
Summary
Talented technical professional with 5+ years of experience in IT support and customer engagement. A proven track record in trouble ticket management while providing excellent customer service to each client. Driven and focused individual with immense knowledge in developing and executing CRM strategies, increasing customer engagement and understanding data analysis.
Overview
18
18
years of professional experience
Work History
Retail Bank Teller
Woodforest National Bank
Jacksonville, FL
06.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Career Training Consultant
ACI Learning Center
Centennial, CO
02.2022 - 01.2024
- The role consisted of using Salesforce on a hourly/daily basis to maintain accurate records of prospective student interactions, applications and admission decisions
- Set appointments and conducted interviews with prospective student candidates using Zoom and Salesforce
- Served as a primary point of contact for prospecting and existing students while providing information and guidance about ACI Tech Academy's learning programs
- Helped to find valuable funding sources to support the company's financial needs and goals
- Consistently focused on exceeding the company's monthly sales quota and goals while staying ethical and maintaining integrity
- Exceeded monthly quota by 175% in September 2023 and by 150% in October 2023.
Mac Desktop Support Specialist
GuideWell Florida Blue
Jacksonville, FL
09.2019 - 04.2020
- Worked closely with the Apple Mac Team at the Jacksonville Deerwood Campus in order to provide daily technical support for Apple PCs and laptops to internal employees
- Worked closely with the Jacksonville Riverside Warehouse Team in order to deploy Apple PCs, laptops and other company approved apple products to internal employees in a timely manner
- Completing trouble tickets in Guidewell Smart IT, installing company approved applications, reformatting and reimaging company provided Apple Mac devices were all vital parts of everyday activities
- Helped to introduce the data sanitization program called Blanco to the Apple Mac Team
- Learned how to use the Blanco program and then provide this information to all the other members of the Apple Mac Team.
Solutions Specialist
Verizon Wireless
Jacksonville, FL
04.2007 - 06.2016
- Assisted clients with their personal and business Verizon Wireless accounts
- Presented technical options for existing as well as prospecting clients and assisted them with opening new Verizon Wireless accounts
- Listened to consumer needs and delivered viable technical solutions based on pros and cons
- Provided technical support and product maintenance
- Troubleshot product issues and related solutions to all consumers
- Researched industry trends to stay abreast of technologies, products, and services that improve usability and productivity
- Promoted new applications to consumers and demonstrated application functionality
- Reported and documented all consumer and business transactions
- Consistently exceeded yearly sales quota by 50% or more and was awarded Verizon Wireless Winner's Circle recognition in concurrent years
- Received regional recognition, being 1 of 3 solution specialists awarded for exceeding company performance expectations in customer service and sales in 2013.
Education
ITIL Foundation, CompTIA A+, Network+ and Security -
ACI Learning (LeaderQuest)
Jacksonville, FL02.2018
B.A. Business Administration -
Lincoln University Pennsylvania
Oxford, PA05.2005
Skills
- Communication skills
- Computer literacy
- Salesforce
- Zoom
- Customer service
- Engagement Marketing
- Sales Management
- Time management
- Customer Service
- Customer Acquisition
- Documentation review
Timeline
Retail Bank Teller
Woodforest National Bank
06.2024 - Current
Career Training Consultant
ACI Learning Center
02.2022 - 01.2024
Mac Desktop Support Specialist
GuideWell Florida Blue
09.2019 - 04.2020
Solutions Specialist
Verizon Wireless
04.2007 - 06.2016
ITIL Foundation, CompTIA A+, Network+ and Security -
ACI Learning (LeaderQuest)
B.A. Business Administration -
Lincoln University Pennsylvania