Jessica Pavis
Warsaw,IN
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
9
9
years of professional experience
Work History
Retail Bank Teller
Northwest Bank
03.2022 - 08.2023
- Provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, and uncovering financial needs
- Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Trained new hires on customer service policies and procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Sales Associate
Family Express Corporation
10.2021 - 03.2022
- Used POS system to scan customer purchases, calculate prices and process transactions
- Cultivated customer loyalty by offering promotional incentives and enrollment in rewards programs
- Monitored signs of fraud and theft to prevent store losses
- Accounted for and maintained proper inventory levels.
Cake Decorator
Walmart
Warsaw
11.2019 - 10.2021
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Researched and tested new cake recipes to expand product line of bakery and provide more selections to customers.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Coordinated services under supervision of lead baker.
Dietary Aide
Millers Merry Manor Nursing Home
Warsaw
06.2014 - 04.2017
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Cleaned and organized kitchen, dining and service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Followed all food safety regulations while preparing meals for patients.
- Monitored food quality and freshness throughout day.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Kept all kitchen areas clean, tidy and free of hazards.
Education
High School Diploma -
Belford High School
Skills
- Night and Safe Deposit Procedures
- Account Management
- Sales and Cross-Selling
- New Account Setup
- Attention to Detail
- Identity Verification
- Fraud Detection
- Currency packaging
- Pleasant and Personable
- Customer relationship development
- Savvy relationship-builder
- Relationship Building
- Banking Software Familiarity
- Customer Relationship Management (CRM)
- Cash handling and management
- Team Cooperation
- Vault Monitoring
- Customer Service
- Patience and Empathy
- Regulatory Compliance
Timeline
Retail Bank Teller
Northwest Bank
03.2022 - 08.2023
Sales Associate
Family Express Corporation
10.2021 - 03.2022
Cake Decorator
Walmart
11.2019 - 10.2021
Dietary Aide
Millers Merry Manor Nursing Home
06.2014 - 04.2017
High School Diploma -
Belford High School