Jemala Shyh
Westland,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Supervisor/Management Assistant
Family Care Solutions
02.2022 - 08.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Front Desk Supervisor
Residence Inn Marriott
02.2019 - 01.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Salesperson
The Capital
05.2018 - 09.2018
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Education
BBA - Business Administration And Management
Walsh College of Accountancy And Business Administration
Troy, MI12.2023
Associate of Business Administration - Business Administration And Management
Schoolcraft College
Livonia, MI05.2018
Skills
- Goal-Oriented
- Schedule development
- Problem-Solving
- Time Management
Languages
Russian
Native or Bilingual
Turkish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor/Management Assistant
Family Care Solutions
02.2022 - 08.2024
Front Desk Supervisor
Residence Inn Marriott
02.2019 - 01.2022
Salesperson
The Capital
05.2018 - 09.2018
BBA - Business Administration And Management
Walsh College of Accountancy And Business Administration
Associate of Business Administration - Business Administration And Management
Schoolcraft College
Similar Profiles
Amanda BrumitAmanda Brumit
Caregiver at Family Care SolutionsCaregiver at Family Care Solutions
Samuel NunezSamuel Nunez
Dental Assistant at Solutions Family Dental CareDental Assistant at Solutions Family Dental Care
Charish CostaCharish Costa
Medical Assistant at American Family Care Urgent Care ExternshipMedical Assistant at American Family Care Urgent Care Externship