Hi, I’m
Jemarah Gooden
Tulsa,OK
Summary
As insurance professional, possesses deep expertise in property and casualty insurance, bringing valuable experience to role. Known for collaborative teamwork and delivering consistent results in dynamic environments. Skilled in policy analysis and claims management, with dependable and adaptable approach Professional with strong background in property and casualty insurance. Skilled in risk assessment, policy analysis, and claims management. Known for collaborative approach and adaptability to changing needs. Reliable team player focused on achieving results and providing exceptional client service.
Overview
15
years of professional experience
1
Certification
Work History
National General Insurance
Property and Casualty Agent
07.2024 - Current
Job overview
- Provide accurate and efficient auto quotes for customers, adhere to metrics and QA standards, utilize multiple screens and app management
The Law Offices of J.S. Mann
Remote Executive Assistant and Finance Manager
01.2023 - 05.2024
Job overview
- Initial set up of office software, training clients on office procedures from the first phone call, data entry and bookkeeping, filing of case paperwork, email template formulation, weekly meetings and daily check-ins with the attorney; consulting on any beneficial changes/strategies to ensure the maximum profit for the practice, assisting potential clients with law credit applications; Lawcus, Dialpad, and Teams
The LEGO Group
Seasonal Customer Service Agent
09.2023 - 02.2024
Job overview
- Assist customers with orders, guide customers in site navigation, technical support, and all other relevant duties via email and phone; utilize Teams, Outlook, Salesforce
Minted
Seasonal Customer Service Agent
10.2021 - 12.2022
Job overview
- Resolve customer issues, assist with orders and website navigation, utilization of Salesforce, Zoom, Slack, and Teams
Li'l Sunshine Smiles Dentistry
Scheduling Coordinator (Temp)
01.2022 - 06.2022
Job overview
- Verify insurance and confirmations two days prior, check in and check out, collect copays, process CareCredit applications, use of Dentrix Software, schedule coordinating for the office as well as the O.R
TTEC
Fraud Agent
01.2020 - 12.2021
Job overview
- Handling fraud calls for Bank of America Prepaid customers
Clinical Dental Assistant and Admin
08.2009 - 12.2019
Job overview
- Assist with root canal treatment, crown and bridge prep and delivery, impressions for partial and full dentures, composite and amalgam restorations, fabricating temporary crowns, processing lab slips for pick-up and delivery, maintaining organized operatory, lab and sterilizations areas, use of Dentrix and OpenDental software, scheduling provider treatment, hygiene appointments, and new patient appointments using Perfect Day Scheduling in Dentrix software, verifying insurance two days prior to patient appointments, confirming all treatment appointments two business days prior to appointment, collecting payments, making daily bank deposits, discussing patient treatment plans and fees with patients, setting up financial arrangements between patients and practice, filing insurance claims to primary and secondary insurances, strategizing marketing and public relations ideal with the team to increase patient flow and case acceptance, directing and leading weekly office meetings, facilitating morning huddle with an emphasis on daily goals, production and office strategies, handling high call volume, mediating conflicts between office employees, traveling to sister offices
Education
COASTAL CAROLINA COMMUNITY COLLEGEJacksonville, NC
Associate from Dental Assisting
08.2007
Skills
- Insurance sales
- Coverage Evaluation
- Policy analysis
- Portfolio Management
- Customer Service
- Financial Planning
- Claims Management
- Appointment management
- Customer Retention
- Marketing
Certification
Life, Accident, and Health or Sickness, Property and Casualty License, NPN #21035868
Timeline
Property and Casualty Agent
National General Insurance
07.2024 - Current
Seasonal Customer Service Agent
The LEGO Group
09.2023 - 02.2024
Remote Executive Assistant and Finance Manager
The Law Offices of J.S. Mann
01.2023 - 05.2024
Scheduling Coordinator (Temp)
Li'l Sunshine Smiles Dentistry
01.2022 - 06.2022
Seasonal Customer Service Agent
Minted
10.2021 - 12.2022
Fraud Agent
TTEC
01.2020 - 12.2021
Clinical Dental Assistant and Admin
08.2009 - 12.2019
COASTAL CAROLINA COMMUNITY COLLEGE
Associate from Dental Assisting