Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jemarlun Walker

Shreveport,LA

Summary

Dynamic Account Manager with a proven track record at First Heritage Credit LLC, excelling in client relations and strategic planning. Adept at enhancing customer engagement through tailored sales strategies and fostering teamwork. Recognized for driving service improvements and maintaining high levels of client satisfaction in fast-paced environments.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Account Manager

First Heritage Credit LLC
05.2022 - 11.2025
  • Developed tailored sales strategies to enhance client engagement and retention.
  • Facilitated cross-functional collaboration to streamline account management processes.
  • Conducted in-depth customer feedback analysis to identify service improvement opportunities.
  • Coordinated project timelines and deliverables to ensure client satisfaction.

Manager

Teleperformance
04.2017 - 01.2020
  • Manage a crew of 15-20 employees

monitor and manage labor

  • Addressed employee performance issues through constructive feedback, fostering a culture of accountability.
  • Maintained professional, organized, and safe environment for employees and patrons.

Police Officer

Shreveport Police Department
07.2016 - 04.2017
  • Conducted routine patrols to deter criminal activity and ensure community safety.
  • Responded to emergency calls, providing timely assistance to citizens in distress.
  • Executed traffic control operations during accidents and special events to maintain safety.
  • Collaborated with local agencies to enhance community policing initiatives and resource sharing.

Education

High School Diploma -

Woodlawn Highschool
Shreveport, LA
05-2009

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Strategic planning
  • Customer relationships
  • Goal oriented
  • Sales development

Timeline

Account Manager

First Heritage Credit LLC
05.2022 - 11.2025

Manager

Teleperformance
04.2017 - 01.2020

Police Officer

Shreveport Police Department
07.2016 - 04.2017

High School Diploma -

Woodlawn Highschool