Jemeika Randle
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
15
15
years of professional experience
Work History
Package Handler
Fedex Ground
Dallas, TX
08.2024 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Inspect packages for damages or defects and recorded any issues found.
Customer Service Representative
Willis Towers Watson
Richardson , Texas
09.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assist retirees with Healthcare, Dental , and vision plans
- Update information regarding reimbursement accounts
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Reset Merchandiser
P L Marketing
Dallas, TX
05.2022 - 01.2023
- Researched and identified store reset objectives for assigned accounts.
- Developed detailed planograms to maximize product visibility, flow, and sales.
- Collaborated with store personnel on projects such as inventory control, stocking shelves, and display installation.
Cashier
Ups Store
Dallas, TX
09.2021 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified shipping documents for accuracy.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Answered customer inquiries regarding store policies and procedures.
Childcare Provider
YMCA of Greater Dallas
Dallas, Texas
04.2018 - 08.2018
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
Package Handler
Kohls Warehouse Distribution
Dallas, Texas
12.2016 - 12.2016
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Temporary position
- Checked all outgoing shipments to ensure accuracy of contents.
- Assembled containers or crates for large shipments using hand tools and power tools.
Cashier/IMS Associate
Walmart
Dallas, Texas
05.2015 - 12.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Cart Attendant
Klyde Warren Park
Dallas, Texas
01.2013 - 12.2013
- Replenished stock on shelves, racks, and displays to maintain adequate inventory levels.
- Greeted customers and answered questions about merchandise, services, and store policies.
Housekeeping Aide
Derrick Mitchell's Janitorial Services
Richardson, Texas
01.2010 - 01.2012
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Dusted furniture, fixtures and other surfaces.
Education
High School Diploma -
Dallas Can Academy
Dallas, Texas01-2013
Skills
- Freight Handling
- Truck loading
- Material storage
- Packaging
- Package loading
- Inventory control procedures
- Caregiver
- Cashier
- Customer service rep
Timeline
Package Handler
Fedex Ground
08.2024 - Current
Customer Service Representative
Willis Towers Watson
09.2022 - 01.2023
Reset Merchandiser
P L Marketing
05.2022 - 01.2023
Cashier
Ups Store
09.2021 - 12.2021
Childcare Provider
YMCA of Greater Dallas
04.2018 - 08.2018
Package Handler
Kohls Warehouse Distribution
12.2016 - 12.2016
Cashier/IMS Associate
Walmart
05.2015 - 12.2015
Cart Attendant
Klyde Warren Park
01.2013 - 12.2013
Housekeeping Aide
Derrick Mitchell's Janitorial Services
01.2010 - 01.2012
High School Diploma -
Dallas Can Academy