Professional Summary
Overview
Work History
Education
Skills
Timeline

Jemela Dixon

VXI
Jackson,MS
5
years of professional experience

Dynamic Customer Service Representative with VXI, adept at resolving complaints and enhancing customer satisfaction through active listening and critical thinking. Proven ability to utilize CRM software for efficient data entry and tracking, contributing to improved service delivery and customer retention. Committed to achieving results and fostering positive client relationships.

Work History

Customer Service Representative

5 Years 2 Months
VXI | 06.2021 - Current
  • Assisted customers with inquiries, providing timely and accurate information.
  • Resolved complaints efficiently, ensuring customer satisfaction and retention.
  • Collaborated with team members to enhance service delivery processes.
  • Utilized CRM software to track customer interactions and feedback.

Education

Concorde Career College | Memphis, TN | 09.2021

High School Diploma

Holmes County Central High School | Lexington, MS | 05.2018

Skills

Customer service
Active listening
Critical thinking
Data entry

Timeline

Customer Service Representative

VXI
06.2021 - CurrentRead More

Concorde Career College

Read More

Holmes County Central High School

High School Diploma
Read More
Jemela Dixon