JEMIA WILLIAMS
Atlanta,GA
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Highly valued and respected for expertise and keen insight in negotiating policy, developing and implementing strategic plans, and obtaining desired results. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Candidate Experience Coordinator
Unifi Hiring Center
02.2022 - 10.2023
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork
- Improved operation-by creating filing systems to maintain confidential employee documents and reports
- Conduct oral drug testing for employees to diminish regularity risks
- Supported customers with product implementation and usage and answered questions quickly and thoroughly
- Schedule fingerprint and badge appointments on wizard
- Enter I9 information on Equifax with 1 or 2 forms of Identification
- Scheduling on job training
Customer Service Representative
Newrest
04.2020 - 01.2022
- Responsible for scheduling newrest csr priority daily meal flights
- Train team members about the company job duties and airport ramp
- Greet flight attendants daily and read food service receipts to prepare a successful flight
- Communicate with the entire team to ensure all flights for the days are covered safely, handle customer complaints while providing appropriate solutions
- Communicate with dispatch and nearby fellow team members
- Provide correct equipment to domestic flights when needed before departure time
- Attend weekly meetings to ensure the customer service team is confident and new plans for the season
- Complete projects before scheduled dates
- Read over flight family facts, comments to the csr team and look over previous flights
- Accomplishments: Employee of the month & Employee of the year
- Provided primary customer support to internal and external customers.
Education
High School Diploma - Arts
Carver High School
Atlanta, GASkills
- Database Management
- Safety and compliance
- Order Fulfillment Food Safety Compliance
- Exceptional Customer Service
- Data Entry
- Critical Thinking
- Reports/Documentation Result Execution
- Client Relations
- Communication Skills
- Attention to Detail
- Problem Solving
- Technical Support Conflict Resolution
- Time Management
- Process Improvement
- Microsoft Office
- Data Integrity Strategic Planning
- Training & Development
- Performance Improvement
- Team Leadership
- Complaint resolution
- Training development aptitude
- Recordkeeping strengths
- Creative problem solving
- Route dispatch
- Administrative support
Accomplishments
- Employee of the month & year
- Achieved catering task through effectively helping with the company communication to dispatch, tower and management in all related departments.
Timeline
Candidate Experience Coordinator
Unifi Hiring Center
02.2022 - 10.2023
Customer Service Representative
Newrest
04.2020 - 01.2022
High School Diploma - Arts
Carver High School