Jasmine Perry
Douglasville,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
19
19
years of professional experience
Work History
Candidate Experience Coordinator
Unifi Aviation
Atlanta
09.2022 - Current
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Displayed working knowledge of Microsoft Office programs.
- Delivered oral presentations to new employees and managers.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Identification Processor Specialist
Unifi Avation
Atlanta
05.2021 - 09.2022
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Supervised the issuance of ID badges, keys, parking decals and ramp permits in accordance with the established Airport Security Program and FAA rules and regulations.
- Resolves ID Badging, key and permit complaints while complying with Airport and FAA security regulations and budgetary mandates.
- Administers and maintains automated and physical security record systems for security badges and keys in accordance with established Airport rules and procedures and other Security Programs.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Hotel Guest Experience Agent
Westin
Atlanta, GA
09.2018 - 05.2021
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Beauty Consultant Sales Representative
Walgreens
Duluth, GA
02.2016 - 09.2018
- Arranged merchandise to present visually appealing displays and attract clientele.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Project Coordinator
Hovensa
Christiansted, Virgin Islands
01.2007 - 03.2011
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Reported regularly to managers on project budget, progress and technical problems.
Education
Bachelor of Arts - Human Resources Management
DeVry University
Downers Grove, IL05.2025
Associate of Arts - Hotel, Motel, And Restaurant Management
Gwinnett Technical College
Lawrenceville, GA05.2018
Skills
- Public Speaking
- Customer Experience
- Guest Experience Management
- Verbal and Written Communication
- Quality Assurance
- Quality Control
- Proficient in Excel
- Management Training
- Microsoft Office
Accomplishments
National Society of Leadership and Success
Dean's List
Student Government Officer
School Ambassador
Phi Theta Beta Honor Society
Science Club Officer
Timeline
Candidate Experience Coordinator
Unifi Aviation
09.2022 - Current
Identification Processor Specialist
Unifi Avation
05.2021 - 09.2022
Hotel Guest Experience Agent
Westin
09.2018 - 05.2021
Beauty Consultant Sales Representative
Walgreens
02.2016 - 09.2018
Project Coordinator
Hovensa
01.2007 - 03.2011
Associate of Arts - Hotel, Motel, And Restaurant Management
Gwinnett Technical College
Bachelor of Arts - Human Resources Management
DeVry University