Jemila Kennedy
Citizens Bank
Johnson City,NY
20
years of professional experience
Dedicated teller with a strong focus on customer relationship building, conflict resolution, and professionalism. Committed to enhancing customer experiences and streamlining cash handling processes.
Work History
Teller
5 Years 2 Months- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Collaborated with team members to streamline cash handling procedures, enhancing workflow efficiency.
- Maintained up-to-date knowledge of bank products and services to effectively address customer needs.
- Trained new staff on operational procedures and best practices for customer interactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Store Manager
14 Years 8 Months- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented visual merchandising strategies to enhance brand presentation.
- Trained and mentored staff on sales techniques and product knowledge to improve team performance.
- Analyzed sales data to identify trends, informing inventory management decisions and promotional strategies.
- Collaborated with corporate teams to execute marketing campaigns that drove foot traffic and sales growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma
Skills
Professionalism and courtesy
Customer relationship building
Conflict resolution techniques
Sales expertise
New teller training
Team leadership
Process monitoring
Vault monitoring
Timeline
Teller
Citizens Bank
06.2021 - CurrentRead More
Store Manager
Ann Taylor Loft
11.2006 - 07.2021Read More
Binghamton High School
High School Diploma
Read More