Jemima Esekwen
Morrow,Ohio
Summary
Organized and self-motivated professional with top notch verbal and written communication skills. Offering over nine years of experience looking to obtain a challenging position with a growth-oriented company which would enable excellent detail oriented, conflict resolution, and analytical skills.
Overview
11
11
years of professional experience
Work History
WORKPLACE PLANNING ASSOCIATE
FIDELITY INVESTMENTS
07.2022 - Current
- Engaging inactive and active 401(k) participants to introduce them to services, guiding them through all their available options.
- Connecting with clients to build effective relationships through calling and engaging in warm leads as well as taking inbound calls.
- Participate in continuous professional development activities to stay current on best practices within planning field.
- Implemented cost-saving measures through efficient resource allocation and budget management.
BRANCH BANKER
PNC BANK
11.2019 - 07.2022
- Delivered exceptional service through effective communication skills, empathy towards client needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Mentored junior bankers, fostering professional growth and development through coaching sessions.
DEFAULT MANAGEMENT ASSOCIATE
U.S. BANK
07.2018 - 11.2019
- Provided broad variety of operational support for past due mortgage accounts on all stages of delinquency in accordance with all government, investor, and client guidelines to prevent foreclosure and financial loses to investors.
- Exceeded sales targets consistently by identifying customer needs and wants to enhance customer experience and maximize sales.
- Led training sessions for new employees to ensure smooth integration into company culture and workflow.
NATIONAL ACCOUNT COORDINATOR
CINTAS CORPORATION
09.2016 - 07.2018
- Built and maintained rapport and relationships with major retailers and served as central contact of communication.
- Provided exceptional customer service by addressing and resolving any issues that arose during course of account management, upholding company reputation for quality and reliability.
- Oversaw invoicing processes, guaranteeing accurate billing information was provided to clients while minimizing errors or discrepancies that could impact financial outcomes.
- Improved account management processes, increasing productivity and reducing response times to client requests.
PROJECT COORDINATOR
GOODYEAR, INC.
06.2013 - 09.2016
- Utilized data to make future projects more productive and cost-efficient
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Education
BACHELOR OF ARTS - Applied Conflict Management, Global Communication, and French
KENT STATE UNIVERSITY
Kent, OH12.2015
Timeline
WORKPLACE PLANNING ASSOCIATE
FIDELITY INVESTMENTS
07.2022 - Current
BRANCH BANKER
PNC BANK
11.2019 - 07.2022
DEFAULT MANAGEMENT ASSOCIATE
U.S. BANK
07.2018 - 11.2019
NATIONAL ACCOUNT COORDINATOR
CINTAS CORPORATION
09.2016 - 07.2018
PROJECT COORDINATOR
GOODYEAR, INC.
06.2013 - 09.2016
BACHELOR OF ARTS - Applied Conflict Management, Global Communication, and French
KENT STATE UNIVERSITY